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Status of City Services During COVID-19

A listing of COVID-19 (coronavirus) impacts on City of Albuquerque events, facilities, & services.

Last Updated: 9:33 a.m. on Thursday, April 2, 2020

311 Community Contact Center

Open regular hours. Report issues anytime with the OneABQ app.

ABQ RIDE & Sun Van

  • All service is operating on a Saturday schedule for the foreseeable future.
  • ART service has been suspended entirely as of on Saturday, March 28.
  • ABQ RIDE is allowing students 18 years of age and younger can ride free on all ABQ RIDE fixed route buses to make it easier for students to get Grab & Go meals while APS schools are closed.
  • ABQ RIDE is using a comprehensive approach to keep fixed route and Sun Van riders and drivers as safe as possible.
  • Riders are reminded to frequently wash their hands, cough into their sleeves, and call the NMDOH hotline if you feel you have COVID-19 symptoms.
  • ABQ RIDE increased nightly cleaning and sanitation of each bus and Sun Van, bringing in 10 additional temporary staff to assist with that workload.
  • ABQ RIDE will place new information about any service changes or updates on its message monitors at ART platforms, push notices on the ABQ RIDE App, ABQ RIDE website, Text2Ride service, social media platforms, and signs on fare boxes on the buses. 311 is also a great resource for people looking for information.
  • All ABQ RIDE routes that serve the Rail Runner are closed due to the NM Rail Runner suspending service.
  • The ABQ Ride customer service lobby is closed, but purchases can still be made at the customer service windows.

Airport

  • All of the Sunport’s bars and full-service restaurants are temporarily closed following the State’s latest orders. Fast food and pre-packaged take away items are still available and any seating within the food court area has been adjusted to accommodate the 6 foot rule. Please see the Sunport’s website for a full list of hours and accommodations.
  • TSA is allowing up to 12 oz. hand sanitizer in carry-on bags
  • TSA is accepting expired state licenses with an expiration date of March 1, 2020 or later
  • Concessionaires have switched to pre-packaged plastic utensils
  • Customs and Border Protection has suspended operation of the Trusted Traveler Program enrollment centers, including the Sunport’s Global Entry office
  • The State Department of Health has set up a staffed information center on-site as passengers exit the concourse
  • We are encouraging anyone picking up or dropping off passengers to use curbside services rather than entering the terminal
  • Airline flight schedules have been heavily effected by COVID-19, including flights into and out of the Sunport. Passengers should contact their airline directly for information pertaining to upcoming flights or for flight cancellations. Airline contact information can be found on the Sunport’s website.

Albuquerque BioPark

All BioPark facilities are closed until after April 15, including indoor and outdoor exhibits.

Animal Shelters

AWD shelters have new processes for adoptions, intake, and reclaims. The shelters are incorporating enhanced cleaning procedures to maximize the safety of the public as well as their employees, volunteers, and animals. Pet adoption fees have been waived.

APD Records

Closed for walk-in requests. Submit a police report to (505) 768-2020 or [email protected]. APD Records personnel are available 8 a.m. to 4:30 p.m.

APS Playground Recreation

APS Playground Recreation programs at APS facilities are canceled while schools are closed.

Board & Commission Meetings

All meetings are postponed until after April 15.

Child Development Centers

All Childhood Development Centers are closed effective March 24, including the Early Head Start Program, Preschool Program, NM Pre-K program and all home-based services. Learn more.

City Clerk's Office

Closed to the public but will continue to process requests to inspect public records that are received electronically. Inspection of Public Records requests that have already been processed will resume when the office is re-opened. The City Clerk’s office will still accept summonses, appeals, and subpoenas. They should be submitted electronically to: [email protected]

City Hall & Other City Buildings

All city buildings are closed to the public. Access will be granted to employees by use of badge only. Report issues online or via the OneABQ App.

Civilian Police Oversight Agency

CPOA is operating in a modified capacity and is unable to hold in-person intakes, interviews, or meetings. Please utilize our website to file complaints or commendations by submitting your form online. Contact our office by email ([email protected]). Staff are still available during business hours.

Community Centers

Community centers are closed to the general population. Programs for children run from 7:30 a.m. to 5:30 p.m. at all community centers except Thomas Bell and Jack Candelaria and offer meals to children. Programs are limited to 45 students per community center and registration is required.

Cultural Facilities

Indoor cultural facilities including the Albuquerque Museum, Explora, Balloon Museum, Casa San Ysidro, are closed through April 15.

Development Review Services

Applications should be submitted via email to [email protected] (if files are less than 9MB in size). Files larger than 9MB can be sent to [email protected] using https://wetransfer.com. Some application fees may be payable on line and some may have to be in person. Receipt of payment can be sent via email.

Economic Development, Film, & Small Business Offices

Closed to the public for in person service but can be reached by calling (505) 768-3270.

Emissions Testing Requirements

The emissions testing requirement is on hold until the MVD registration process resumes regular operations.

Esperanza Bicycle Safety Education Center

Closed.

Events

The City has cancelled all events booked by third parties City facilities through April 15.

Everyday Adoption Center

Closed at this time. View information about new processes for pet adoptions.

Fire Marshal Plans Checking

Now accepting plans via email to be reviewed and approved. All Fire shop drawings can be emailed directly to [email protected].

Golf Center at Balloon Fiesta Park

Closed.

Golf Courses

All City golf courses are closed for play.

Health & Social Service Centers

Open to provide critical services.

Horsemen’s Complex

Closed; however, owners must continue to care for their animals.

Jerry Cline Tennis & Recreation Center

Facility closed through April 15, however, six courts on the south side of the facility are open and can be accessed via the gate along Constitution. No payments will be accepted until April 4. The deadline for summer league registration is being extended until mid April. The season will now begin in mid May.

Joint Information Center

Open for media inquiries via phone (505) 244-8674 or e-mail [email protected]

KiMo Theatre

Closed through April 15.

Large Group Gatherings

All gatherings of more than 5 people are cancelled through April 15. Report gatherings in Albuquerque by calling 311 for code enforcement review.

Large Vehicle Permit

The City of Albuquerque has temporarily suspended issuing oversize/overweight permits for travel on City streets. This only applies to City streets. The State will continue to require and issue permits for travel on State roads. There end date for this suspension is not available at this time.

Libraries

All branches are closed through April 15. The library is offering many digital services, including resources for families and children. Any library card that was due for a scheduled update during this period has been updated through May 1.

Lucky Paws Adoption Center

Closed at this time. View information about new processes for pet adoptions.

Maloof Air Park

Closed.

Open Space Visitors Center

Closed through April 15.

Open Spaces

Fees at Elena Gallegos Open Space and Boca Negra Canyon will be waived beginning Tuesday, March 17.

Parking Meters & Garages

We have not suspended any rules for parking. Parking garages are open for your convenience.

Paying Parking Tickets & Parking Permits

The Parking Enforcement office is closed. You can pay your ticket online. We are not offering parking permits at this time. We have temporarily suspended escalation of tickets to Metro Court.

Planning Department

Plaza del Sol is currently closed to members of the public. Permitting services continue via telephone/email, and inspections and field work will still be performed. A drop box outside the building will be set up for applicants needing to turn in any paperwork that cannot be electronically submitted. For these types of issues, staff will pick up and review submissions left in the drop box and then arrange for a time for applicants to pick up any permits or paperwork.

Playgrounds

All playgrounds in City parks are closed, although the parks themselves will remain open.

Police Substations

All community substations are open but the public is encouraged to submit police reports online. Five substations are taking donations for seniors. Learn more.

Public Safety

Increased presence of Albuquerque Police Department and Albuquerque Fire Rescue throughout the community. Prioritizing continuity of critical public safety services.

Records Center

Closed until further notice. The City Clerk's Office will continue to process requests to inspect public records that are received electronically. Inspection of Public Records requests that have already been processed will resume when the office is re-opened.

Senior Centers

All Senior, Multigenerational and 50+ Fitness Centers are closed and all events at these centers have been canceled or postponed. View information about Senior Meals.

Senior Meals

The following centers will temporarily serve as lunch distribution sites between 11:30 a.m. and 1 p.m., where individuals can pick up their meal outside the Center and take it home: Barelas Senior Center, Los Volcanes Senior Center, Manzano Mesa Multigenerational Center, North Domingo Baca Multigenerational Center, North Valley Senior Center. Bernalillo County meal sites also closed. Home delivered meals will continue operate as normal. Seniors 60+ interested in receiving meals from Senior Affairs should call (505) 764-6400; priority service is for home bound seniors.

Senior Transportation

Transportation, Care Coordination and the Senior Information Line (505) 764-6400 are all operating as usual.

Shooting Range Park

Closed.

Sierra Vista Tennis Center

Tennis courts are open for use.

Solid Waste Convenience Centers

City Solid Waste Management Convenience Centers are open. Social distancing guidelines have been implemented and no more than 5 cars are allowed on the tipping floor at one time. Due to an increase in customers, wait times are currently about an hour and a half at Eagle Rock and Don Reservoir. We ask for the community's patience during this time.

South Broadway Cultural Center

All events at the SBCC are cancelled through April 15.

Spring Break Programs

All Spring Break youth programs are canceled.

Swimming Pools

City pools and aquatic centers are closed through April 15.

Tax Preparation Services

Tax preparation services are cancelled.

Transit

Operating on a Saturday schedule. All ABQ RIDE routes that serve the Rail Runner will be closed due to the NM Rail Runner suspending service. The ABQ Ride customer service lobby is closed, but purchases can still be made at the customer service windows.

Trash & Recycling

All collection operations are operating as usual. SWMD front desk requires use of the buzzer to access the building. If you require assistance from SWMD, please call (505) 768-8100.