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Status of City Services During COVID-19

A listing of COVID-19 (coronavirus) impacts on City of Albuquerque events, facilities, & services.

Last Updated: 8:21 a.m. on Tuesday, June 30, 2020

2020 FCS Summer Recreation Program

The City of Albuquerque’s summer program is offered at 22 Community Centers and runs from June 8- July 31, 2020. If you missed the lottery registration, there may still be an opportunity to enroll your child(ren) into a summer program. Space is limited and slots will be filled on a first-come, first-serve basis until full capacity is reached. Learn more.

ABQ RIDE & Sun Van

  • As of Saturday, June 13, ART service has been restored using a Saturday schedule from Monday through Friday, but with earlier start times.
  • Many routes have had their weekday schedules restored. Others such as the commuter routes and the routes that service the Rail Runner still are on temporary hold (the Rail Runner is not yet back in service)
  • Saturday and Sunday bus schedules remain the same.
  • ABQ RIDE is recommending that all passengers use a face mask or face covering when riding the bus, to protect other passengers, the bus driver and themselves.
  • ABQ RIDE is allowing students 18 years of age and younger can ride free on all ABQ RIDE fixed route buses to make it easier for students to get Grab & Go meals while APS schools are closed.
  • Riders are reminded to frequently wash their hands, cough into their sleeves, and call the NMDOH hotline if you feel you have COVID-19 symptoms.
  • ABQ RIDE is using a comprehensive approach to keep fixed route and Sun Van riders and drivers as safe as possible. It has increased nightly cleaning and sanitation of each bus and Sun Van, bringing in additional temporary staff to assist with that workload.
  • ABQ RIDE will place new information about any service changes or updates on its message monitors at ART platforms, push notices on the ABQ RIDE App, ABQ RIDE website, Text2Ride service, social media platforms, and signs on fare boxes on the buses. 311 is also a great resource for people looking for information.
  • The ABQ Ride customer service lobby is closed, but purchases can still be made at the customer service windows.

Airport

  • Many of the Sunport’s bars and full-service restaurants are temporarily closed. Those that are open are following the State’s latest orders, including capacity restrictions. Fast food and pre-packaged take away items are still available post-security and any seating within the food court area has been adjusted to allow for social distancing. Please see the Sunport’s website for a full list of hours and accommodations.
  • TSA is allowing passengers to wear masks through the security checkpoint but may ask that it be adjusted when verifying identity. TSA is also allowing up to 12 oz. containers of hand sanitizer in carry-on bags.
  • TSA will accept expired state licenses with an expiration date of March 1, 2020 or later.
  • Customs and Border Protection has suspended operation of the Trusted Traveler Program enrollment centers, including the Sunport’s Global Entry office
  • Those picking up or dropping off passengers at the airport are encouraged to use curbside services rather than entering the terminal.
  • Passengers are encouraged to wear face coverings at all times while inside the terminal and many airlines are requiring face coverings. Please come prepared.
  • Airline flight schedules are still changing. Passengers should contact their airline directly for information regarding upcoming flights or for general questions about traveling during the coronavirus pandemic. Airline contact information can be found on the Sunport’s website.

Albuquerque BioPark

The Botanic Garden and Tingley Beach areopen to the general public.

The ABQ BioPark Aquarium, Zoo, and any indoor habitats at the Garden will remain closed during our initial reopening. These areas will reopen when it is safe to do so. Learn more.

Animal Shelters

AWD shelters have new processes for adoptions, intake, and reclaims. The shelters are incorporating enhanced cleaning procedures to maximize the safety of the public as well as their employees, volunteers, and animals. Pet adoption fees have been waived.

APD Records

Closed for walk-in requests. Submit a police report to (505) 768-2020. APD Records personnel are available 8 a.m. to 4:30 p.m.

APS Playground Recreation

APS Playground Recreation programs at APS facilities are operating summer programs at a few APS schools this summer. Please call (505) 767-5885 for more information.

Child Development Centers

All Child Development Centers and Home Based Services are currently closed to children, but student engagement is happening through Distance Learning. We are currently in the planning stages to reopen our sites for families.

To inquire about registering for a Child Development program, please call (505) 767-6500.

City Clerk's Office

Closed to the public but will continue to process requests to inspect public records that are received electronically. Inspection of Public Records requests that have already been processed will resume when the office is re-opened. The City Clerk’s office will still accept summonses, appeals, and subpoenas. They should be submitted electronically to: [email protected]

City Hall & Other City Buildings

Office buildings (City Hall, Plaza del Sol) have begun to re-open to more employees and to the public on a limited basis. View plans for phased re-opening.

Civilian Police Oversight Agency

CPOA is operating in a modified capacity and is unable to hold in-person intakes, interviews, or meetings. Please utilize our website to file complaints or commendations by submitting your form online. Contact our office by email ([email protected]). Staff are still available during business hours.

Community Centers

Community centers are closed to the general population. Programs for children run from 7:30 a.m. to 5:30 p.m. at all community centers except Thomas Bell and Jack Candelaria and offer meals to children. Programs are limited to 45 students per community center and registration is required.

Cultural Facilities

Indoor cultural facilities including the Albuquerque Museum, BioPark, Explora, Balloon Museum, Casa San Ysidro, are closed. View plans for phased re-opening.

Development Review Services

Applications should be submitted via email to [email protected] (if files are less than 9MB in size). Files larger than 9MB can be sent to [email protected] using https://wetransfer.com. Some application fees may be payable on line and some may have to be in person. Receipt of payment can be sent via email.

Downtown Public Safety ECHO

Programs continue every Thursday at 1 p.m. The presentations are via Zoom only. To receive and invitation, downtown community members can email [email protected].

Economic Development, Film, & Small Business Offices

Limited in-person services by appointment. Call 505-768-3270 for assistance.

Emissions Testing Requirements

The emissions testing requirement is on hold until the MVD registration process resumes regular operations.

Esperanza Bicycle Safety Education Center

Closed.

Events

The City has cancelled all events booked by third parties and most public events. View plans for phased re-opening.

Everyday Adoption Center

Open by appointment. View information about new processes for pet adoptions.

Fire Marshal Plans Checking

Now accepting plans via email to be reviewed and approved. All Fire shop drawings can be emailed directly to [email protected].

Golf Center at Balloon Fiesta Park

Balloon Fiesta Park is open Tuesday-Sunday, 9 a.m.-9 p.m. Both Driving Range & 6 Hole Course is available throughout the day, except on Mondays when it is closed for routine maintenance.

Golf Courses & Pro Shops

Clubhouses are now open for dine-in at 50% capacity, and the pro shops are open at 25% capacity. Learn more.

Health & Social Service Centers

Open to provide critical services.

Horsemen’s Complex

Reopened for regular hours. Learn more.

Jerry Cline Tennis & Recreation Center

Jerry Cline Tennis Center resumed normal hours on June 15, 2020:

  • Monday-Thursday: 8 a.m.-9 p.m.
  • Friday: 8 a.m.-6 p.m.
  • Saturday & Sunday: 8 a.m.-5 p.m.

Joint Information Center

Open for media inquiries via phone (505) 244-8674 or e-mail [email protected]

KiMo Theatre

Closed. View plans for phased re-opening.

Large Group Gatherings

All gatherings of more than 5 people are cancelled. Report gatherings in Albuquerque by calling 311 for code enforcement review.

Large Vehicle Permit

The City of Albuquerque has temporarily suspended issuing oversize/overweight permits for travel on City streets. This only applies to City streets. The State will continue to require and issue permits for travel on State roads. There end date for this suspension is not available at this time.

Libraries

Libraries are reopened with limited services.

The library is offering many digital services, including resources for families and children.

Lucky Paws Adoption Center

Closed at this time. View information about new processes for pet adoptions.

Maloof Air Park

Reopened for regular hours. Learn more.

Open Space Visitors Center

Open Tuesday–Saturday from 9 a.m. to 5 p.m. Learn more.

Open Spaces

Open. Please observe social distancing guidelines while utilizing open space trails.

Parking Meters & Garages

We have not suspended any rules for parking. Parking garages are open for your convenience.

Paying Parking Tickets & Parking Permits

The Parking Enforcement office is closed. You can pay your ticket online. We are not offering parking permits at this time. We have temporarily suspended escalation of tickets to Metro Court.

Planning Department

Permitting services continue via telephone/email, and inspections and field work will still be performed. A drop box outside the building will be set up for applicants needing to turn in any paperwork that cannot be electronically submitted. For these types of issues, staff will pick up and review submissions left in the drop box and then arrange for a time for applicants to pick up any permits or paperwork.

Playgrounds

All playgrounds in City parks have reopened. Please observe all COVID-safe practices including social distancing, wearing masks, etc. while using playgrounds.

Police Substations

All community substations are open 10 a.m. to 3 p.m., but the public is encouraged to submit police reports online.

Public Safety

Increased presence of Albuquerque Police Department and Albuquerque Fire Rescue throughout the community. Prioritizing continuity of critical public safety services.

Records Center

Closed until further notice. The City Clerk's Office will continue to process requests to inspect public records that are received electronically. Inspection of Public Records requests that have already been processed will resume when the office is re-opened.

Senior Centers

All Senior Centers and 50+ Sports & Fitness Centers remain closed to the public. Senior Affairs is continuing to use the public health order as a guide for determining when it is best to re-open in an effort to ensure the safety of our members. Information on our phased re-opening will be available online, through 311 and through the Senior Information Line at (505) 764-6400, as it becomes available.

Senior Meals

The following centers will temporarily serve as lunch distribution sites between 11:30 a.m. and 1 p.m., Monday to Friday, where individuals can pick up their meal outside the Center and take it home: Barelas Senior Center, Los Volcanes Senior Center, Manzano Mesa Multigenerational Center, North Domingo Baca Multigenerational Center, North Valley Senior Center. Contact the Center you would like to visit to reserve a meal.

Home delivered meals will continue to operate as normal for seniors who have physical, emotional, or other limitations that do not allow them to leave their homes on their own. Seniors 60+ interested in receiving home-delivered meals from Senior Affairs should call (505) 764-6400.

Senior Transportation

Transportation, Care Coordination and the Senior Information Line (505) 764-6400 are all operating as usual.

Shooting Range Park

Reopened for regular hours. Learn more.

Sierra Vista Tennis Center

Reopened. Learn more. Please see below for hours of operation:

  • 8 a.m. – 7 p.m. Monday through Thursday
  • 8 a.m. – 6 p.m. Friday
  • 8 a.m. – 5 p.m. Saturday & Sunday

Solid Waste Convenience Centers

City Solid Waste Management Convenience Centers are open. Social distancing guidelines have been implemented and no more than 5 cars are allowed on the tipping floor at one time. Due to an increase in customers, wait times are currently about an hour and a half at Eagle Rock and Don Reservoir. We ask for the community's patience during this time.

South Broadway Cultural Center

All events at the SBCC are cancelled. View plans for phased re-opening.

Summer Meal Program

The Food Service Program for Children provides meals in City community centers, parks, schools, apartment complexes, public housing, churches and at non-profit organizations. Service runs June 1–July 31, 2020. Meals are served at each site from 11:30 a.m. to 1 p.m. on first come, first serve basis. Learn more.


 

Swimming Pools

City pools are open for lap swim only (must have a lane reservation via play.cabq.gov or calling the facility, no walk-ins). Registration for private parent/child swim lessons available on play.cabq.gov, lessons begin June 15.

Tax Preparation Services

Tax preparation services are cancelled.

Transit

Operating on a Saturday schedule. All ABQ RIDE routes that serve the Rail Runner will be closed due to the NM Rail Runner suspending service.

Limited in-person services by appointment at Transit. View plans for phased re-opening.

Trash & Recycling

All collection operations are operating as usual.

Convenience centers are operating as normal but experiencing heavy traffic. Learn more.

SWMD front desk requires use of the buzzer to access the building. If you require assistance from SWMD, please call (505) 768-8100.