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Community Resources During COVID

Resources for Health, Utility, Worker, Business, Housing, Donations, Volunteers, Families, and Food Assistance.

Last Updated: 4:28 p.m. on Tuesday, April 7, 2020

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Business Resources

COVID Info, Resources & Tips for Small Businesses & Organizations


Donations & Volunteer Opportunities

Blood Donations

  • The need for blood donations remain high amid the Coronavirus fears. UNM physicians want people to know that the need for blood donation for trauma victims and other seriously ill patients remains constant - you can help! Call 1-877-258-4825 or go to vitalant.org to become a donor today.
  • Lovelace Medical Center and Vitalant are holding a blood drive on Wednesday, March 25, from 10 a.m. – 4 p.m., in the parking lot of Longfellow Elementary School, located at the corner of Dr. Martin Luther King Avenue and Walter Street. In order to maintain social distancing guidelines, donors will wait in their car and receive a text notification when it is their turn to donate. All blood collected will stay in New Mexico. Please reserve a time and complete a brief screening questionnaire online or call (505) 246-1457 for more information.

Help People Who Cannot Pay Rent

Donate to the City’s Health and Social Service Centers that will distribute funds to help people who cannot pay their rent. Checks can be made payable to: FCS Health and Social Services and mailed to these locations:

Volunteer Opportunities

Information about how you can get involved virtually in the City’s COVID-19 response efforts. Learn more.


Family Resources

Opportunities for Kids & Families

Families with a valid library card can access all the digital resources offered by the Albuquerque and Bernalillo County Public Library. This includes e-books, audiobooks, movies, music, magazines, and television shows. Learn more.

Resources for Domestic Violence, Abuse or Crisis Situations

  • National Domestic Violence Hotline: 1-800-799-SAFE (7233)
  • UNM Mental Health: 505-272-2800
  • Alcoholics Anonymous: 505-266-1900
  • AGORA NM Crisis Center: 505-277-3013
  • Domestic Violence Hotline: 1-800-773-3645
  • Sexual Assault Nurse Examiners: 505-883-8720

  • New Mexico Legal Aid: 505-633-6694 & Online
  • Child Abuse Hotline: 505-841-6100
  • Elder Abuse Hotline: 1-866-654-3219 or (505) 476-4912
  • New Mexico Crisis and Access Line: 855-662-7474
  • New Mexico Rape Crisis Center: 505-266-7711

Food Assistance

APS Meal Sites

APS is offering meals to all youth under age 18 at specific sites from 10 a.m. to 1 p.m., Monday through Friday through April 9. Learn more.

Senior Food Hotline

If you are a senior in need of food, please call 1-800-432-2080.

Grocery Locations with Special Hours for Seniors & High-Risk Individuals

Store Special In-Store Hours Days Who Curbside Pickup
Smith's 7-8 a.m. M, W, F 60 & older, immune compromised Yes; fee waived
Albertson's & Safeway 7-9 a.m. M, Th 60 & older, at-risk Yes
Whole Foods 7-8 a.m. Everyday 60 & older Yes
Target 8-9 a.m. W Seniors & high risk Yes
Walmart One hour early Tuesdays 60 & older  
John Brooks Early Sundays Seniors - Call local store for details  
Dollar General One hour early Everyday Seniors  
Big Lots First hour of operations Everyday Seniors & high risk  

Grocery Locations with Pick-up & Delivery

Store Location Curbside Pickup Home Delivery
Smith's All Yes No
Albertsons 12201 Academy NE & 10131 Coors NW Yes No
Whole Foods 5815 Wyoming NE Yes Yes
Walmart All Yes No
Target All Yes No
Costco All Yes No
Sam's Club All Yes No

Health & Medical Information

COVID-19 Health Information & FAQs

View our resources for staying safe, including information in ASL and other languages.

COVID-19 Testing

Alzheimer’s Disease & Related Dementia Illness Support

The Alzheimer’s Foundation of America (AFA) is available with information, support and guidance. This is especially important because the outbreak is causing many people, particularly higher risk individuals such as senior citizens, to break from their normal routines and isolate. They are staffed entirely by licensed social workers who are trained in dementia care and able to assist callers with topics/questions about combating isolation, keeping engaged, washing tips, caregiver stress, whether family members should visit during this time, items to have in the home, etc. Families can connect with the AFA Helpline in any of the following ways:

  • Via Toll-Free Helpline by calling 866-232-8484 (open seven days a week)
  • Web chat by visiting www.alzfdn.org and clicking on the blue and white chat icon on the lower right hand corner of the page
  • Sending a text message to 646-586-5283

The web and text chat features are available in more than 90 languages.

Hospital Visitation Policies

View new policies for accessing hospital facilities in Albuquerque.

Medicare Telehealth Benefits

Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.

Mental Health Support

The New Mexico Crisis and Access Line is here to support individuals and communities during this time. Counselors are available and here to hear you 24/7 at 855-662-7474. Learn more.

New Mexico Department of Health Public Health Offices

Locations throughout the state are some of the primary ways in which the NMDOH supports the health of all New Mexicans. Each location has its own hours of operation, and a unique set of services. Please note that some locations require an appointment and do not accept walk-ins. Identify a location near you, call to learn more, and schedule an appointment today.


Housing

Eviction Protection

Evictions for inability to pay rent (including privately owned properties) have been temporarily halted statewide during the COVID-19 public health emergency. Learn more.

Disaster Relief Options for FHA Homeowners

Rental Assistance

If you need assistance with paying rent or accessing social services, contact one of the following Health & Social Service Centers:


Scam & Fraud Alerts Related to COVID

National Center for Disaster Fraud

Call 1-866-720-5721 or email [email protected] to report fraud related to COVID-19.


Stay at Home Information

A stay at home order for the State of New Mexico.

How to Report Non-Compliance


Unemployment & Social Security Resources

Social Security Services

The Social Security Administration Office in Albuquerque is closed, however, online and telephone services are still available. Learn more.

Unemployment Information

View information from the New Mexico Department of Workforce Solutions.


Utility Information

Power, Gas, & Water Information

  • PNM will temporarily be suspending disconnections for non-payment. Learn more about this, and other steps PNM is taking.
  • The Water Authority is responding to COVID-19 by assuring customers that it has contingency staffing plans in place to ensure continuity of water and sewer service, as well as suspending disconnections for non-payment until further notice. Learn more.
  • The New Mexico Gas Company announced that no service will be disconnected for non-payment, at least through April 6. Meanwhile, they are asking customers to limit visits to their walk-in offices. Please consider paying your bill by mail, by phone or on their website. Learn more.
  • NMGC and PNM have decided to suspend in-person payment centers. All PNM and NMGC in-person payment centers will close end of day Friday, March 20, 2020, until further notice.
  • Water Authority (as of end-of-day on Monday, March 23) is temporarily closing all of its walk-in payment locations. Learn more and view payment options.

Internet & Phone Service