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Community Resources During COVID

Resources for Health, Utility, Worker, Business, Housing, Donations, Volunteers, Families, and Food Assistance.

Last Updated: 4:05 p.m. on Monday, June 29, 2020

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Business Resources

COVID Info, Resources & Tips for Small Businesses & Organizations


Donations & Volunteer Opportunities

Blood Donations

  • The need for blood donations remain high amid the Coronavirus fears. UNM physicians want people to know that the need for blood donation for trauma victims and other seriously ill patients remains constant - you can help! Call 1-877-258-4825 or go to vitalant.org to become a donor today.

Help People Who Cannot Pay Rent

Donate to the City’s Health and Social Service Centers that will distribute funds to help people who cannot pay their rent. Checks can be made payable to: FCS Health and Social Services and mailed to these locations:

Volunteer Opportunities

Information about how you can get involved virtually in the City’s COVID-19 response efforts. Learn more.


Family Resources

Childcare

Visit newmexicokids.org to find childcare centers that are open and accepting children.

Opportunities for Kids & Families

  • The ABQ BioPark is bringing the Aquarium, Zoo, Tingley Beach and Botanic Garden right to your living room by continuing to share videos and photos of what's going on at our facilities each day. Learn more.
  • ABQtodo has a comprehensive guide of at-home activities for families and educators.
  • Families with a valid library card can access all the digital resources offered by the Albuquerque and Bernalillo County Public Library. This includes e-books, audiobooks, movies, music, magazines, and television shows. Learn more.
  • The Albuquerque Museum is providing podcasts, virtual tours, downloadable coloring pages, and more. Learn more.
  • The Family & Community Services Department is sharing regular DIY activities and educational experiences for children. Follow @fcsabq on Instagram to view their collection.

Free WiFi Hotspots

The City of Albuquerque has extended it's public access to free WiFi hotspots (wireless internet connections) by providing additional locations in areas where social distancing is possible. This will help provide internet access to as many folks as possible while allowing residents to maintain social distancing guidelines. Learn more.

Resources for Domestic Violence, Abuse or Crisis Situations

  • A Child's Voice: 505-268-0331
  • Adult Protective Services: 505-476-4912 or 1-866-654-3219
  • AGORA NM Crisis Center: 505-277-3013
  • Alcoholics Anonymous: 505-266-1900
  • All Faiths Safehouse: 505-271-0329
  • Child Abuse Hotline: 505-841-6100 or dial #SAFE from a mobile phone (note that #SAFE cannot receive text messages)
  • Domestic Violence Hotline: 1-800-773-3645
  • Domestic Violence Resource Center: 505-248-3165
  • Elder Abuse Hotline: 1-866-654-3219 or (505) 476-4912
  • Gambling Addiction: 1-800-522-4700
  • Guardian Ad Litem (GAL): 505-242-595
  • Joy Junction: 505-877-6967
  • National Child Abuse Hotline: 1-800-24-ACHILD
  • National Child Abuse Prevention Line: 1-800-CHILDREN
  • National Domestic Violence Hotline: 1-800-799-SAFE (7233)
  • National Domestic Violence Hotline (Español): 1-800-942-6908
  • National Domestic Violence Hotline (TTY): 1-800-787-3224
  • National Hopeline Network: 1-800-SUICIDE
  • National Runaway Switchboard: 1-800-637-0701 Ext. 118
  • National Sexual Assault Hotline 1-800-656-HOPE
  • National Teen Dating Abuse Help: 1-866-331-9474
  • Native American Professional Parent Resources: 505-345-6289
  • New Mexico Crisis and Access Line: 1-855-662-7474 or 1-855-227-5485 (TTY)
  • New Mexico Healthcare Worker and First Responder Support Line: 855-507-5509
  • New Mexico Legal Aid: 505-633-6694 & Online
  • New Mexico Rape Crisis Center: 505-266-7711
  • NM Substance Abuse Helpline: 1-855-505-4505
  • Poison Control: 1-800-222-1222
  • Pull Together: 1-800-691-9067
  • Sexual Assault Nurse Examiners: 505-883-8720
  • Spanish-Language Suicide Hotline: 1-866-331-9474
  • Suicide 24/7 Emergency Line: 575-758-1125
  • Suicide Text Line: 741741
  • UNM Mental Health: 505-272-2800

Food Assistance

Summer Meal Program

The City of Albuquerque is currently serving grab and go meals for children 1-18 years old at 50+ sites through out Albuquerque. Monday-Friday 11:30 a.m.-1 p.m. on a first come first serve basis. Learn more.

APS Meal Sites

  • APS is operating 10 meal sites throughout Albuquerque.
  • Hours of Operation: 11 a.m. – 1 p.m. Monday-Friday.
  • Learn more.

Bernalillo County Meal Sites

  • Bernalillo County’s 2020 Summer Lunch Program provides meals at 22 locations across the county.
  • The community centers, parks, and county facilities will be serving breakfast and lunch five days per week until Aug. 5.
  • Learn more.

New Mexico Kids

For assistance with Childcare, food, diapers, clothing, etc.

Senior Meals

The following centers will temporarily serve as lunch distribution sites between 11:30 a.m. and 1 p.m., Monday to Friday, where individuals can pick up their meal outside the Center and take it home: Barelas Senior Center, Los Volcanes Senior Center, Manzano Mesa Multigenerational Center, North Domingo Baca Multigenerational Center, North Valley Senior Center. Contact the Center you would like to visit to reserve a meal.

Home delivered meals will continue to operate as normal for seniors who have physical, emotional, or other limitations that do not allow them to leave their homes on their own. Seniors 60+ interested in receiving home-delivered meals from Senior Affairs should call (505) 764-6400.

Women, Infants, & Children Program (WIC)

Offers free healthy foods, nutrition education, nursing support, and community connections.

Grocery Locations with Special Hours for Seniors & High-Risk Individuals

Store Special In-Store Hours Days Who Curbside Pickup
Smith's 7-8 a.m. M, W, F 60 & older, immune compromised Yes; fee waived
Albertson's & Safeway 7-9 a.m. M, Th 60 & older, at-risk Yes
Whole Foods 7-8 a.m. Everyday 60 & older Yes
Target 8-9 a.m. W Seniors & high risk Yes
Walmart One hour early Tuesdays 60 & older  
John Brooks Early Sundays Seniors - Call local store for details  
Dollar General One hour early Everyday Seniors  
Big Lots First hour of operations Everyday Seniors & high risk  

Grocery Locations with Pick-up & Delivery

Store Location Curbside Pickup Home Delivery
Smith's All Yes No
Albertsons 12201 Academy NE & 10131 Coors NW Yes No
Whole Foods 5815 Wyoming NE Yes Yes
Walmart All Yes No
Target All Yes No
Costco All Yes No
Sam's Club All Yes No

Health & Medical Information

COVID-19 Health Information & FAQs

View our resources for staying safe, including information in ASL and other languages.

COVID-19 Testing

Alzheimer’s Disease & Related Dementia Illness Support

The Alzheimer’s Foundation of America (AFA) is available with information, support and guidance. This is especially important because the outbreak is causing many people, particularly higher risk individuals such as senior citizens, to break from their normal routines and isolate. They are staffed entirely by licensed social workers who are trained in dementia care and able to assist callers with topics/questions about combating isolation, keeping engaged, washing tips, caregiver stress, whether family members should visit during this time, items to have in the home, etc. Families can connect with the AFA Helpline in any of the following ways:

  • Via Toll-Free Helpline by calling 866-232-8484 (open seven days a week)
  • Web chat by visiting www.alzfdn.org and clicking on the blue and white chat icon on the lower right hand corner of the page
  • Sending a text message to 646-586-5283

The web and text chat features are available in more than 90 languages.

Hospital Visitation Policies

Information About Face Coverings

Medicare Telehealth Benefits

Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.

Mental Health Support

The New Mexico Crisis and Access Line is here to support individuals and communities during this time. Counselors are available and here to hear you 24/7 at 855-662-7474. Learn more.

New Mexico Department of Health Public Health Offices

Locations throughout the state are some of the primary ways in which the NMDOH supports the health of all New Mexicans. Each location has its own hours of operation, and a unique set of services. Please note that some locations require an appointment and do not accept walk-ins. Identify a location near you, call to learn more, and schedule an appointment today.


Housing

Disaster Relief Options for FHA Homeowners

Eviction Protection

Evictions for inability to pay rent (including privately owned properties) have been temporarily halted statewide during the COVID-19 public health emergency. Learn more.

Housing Assistance Organizations

  • All Faiths Safehouse: 505-271-0329
  • Barrett House: 505-243-4887
  • Family Promise: 505-268-0331
  • Joy Junction: 505-877-6967
  • New Mexico Coalition to End Homelessness: 505-217-9570

Rental Assistance

If you need assistance with paying rent or accessing social services, contact one of the following Health & Social Service Centers:


Reopening Plans


Scam & Fraud Alerts Related to COVID

National Center for Disaster Fraud

Call 1-866-720-5721 or email [email protected] to report fraud related to COVID-19.


Stay at Home Information

A stay at home order for the State of New Mexico.

How to Report Non-Compliance

Send an email with include the name and location of the business, and date and time the violation was noted to [email protected].


Unemployment & Social Security Resources

Social Security Services

The Social Security Administration Office in Albuquerque is closed, however, online and telephone services are still available. Learn more.

Unemployment Information

View information from the New Mexico Department of Workforce Solutions.


Utility Information

Power

PNM’s Helping Hand Tuesdays starts the week of June 29 to providing relief for low-income customers.

This three-week initiative urges customers facing an unexpected financial hardship to call 505-967-8045 on Tuesdays, through July 7, for up to $150 towards their PNM bill. Customers should call:

  • Tuesday, June 23 from 7:30 a.m. — 6 p.m.
  • Tuesday, June 30, from 7:30 a.m. — 6 p.m.
  • Tuesday, July 7, from 7:30 a.m. — 6 p.m.

Public Service Company of New Mexico said in a news release that this service for qualified customers is a credit, not a loan.

Applicants will need to provide digital copies of the following to receive help with PNM bills: proof of income and identification for everyone living in the home; LIHEAP approval letter dated either 2019 or 2020 from state Human Services Department; if no income, then proof of no income is required, proof of food stamps will work; your PNM Bill.

Gas, & Water Information

  • The Water Authority is responding to COVID-19 by assuring customers that it has contingency staffing plans in place to ensure continuity of water and sewer service, as well as suspending disconnections for non-payment until further notice. Learn more.
  • The New Mexico Gas Company announced that no service will be disconnected for non-payment during the public health order. Meanwhile, they are asking customers to limit visits to their walk-in offices. Please consider paying your bill by mail, by phone or on their website. Learn more.
  • All PNM and NMGC in-person payment centers are closed until further notice.
  • The Water Authority walk in payment locations remained closed at this time. Learn more and view payment options.

Free WiFi Hotspots

The City of Albuquerque has extended it's public access to free WiFi hotspots (wireless internet connections) by providing additional locations in areas where social distancing is possible. This will help provide internet access to as many folks as possible while allowing residents to maintain social distancing guidelines. Learn more.

Internet & Phone Service Providers