Rules to Ride
Rule to Ride are posted inside all buses and at various bus stops
are to advise you and are enforceable by law.
- No eating or drinking: Drinks with closed, sealable containers like water bottles are permitted. Nonsealable containers are not allowed.
- No smoking (includes vapes/E-cigarettes)
- No large carts: Shopping carts, furniture dollies, wagons, and multiple large bags are prohibited. Carts less than 20" wide X 20" long X 43" high are permitted. Examples of carts allowed on buses.
- No loud music
- No excessive riding: Passengers may ride one full round trip on a single route.
- No sleeping across multiple seats
- Shirts, shoes, and pants are required
- No open containers of alcohol
- Do not block the aisle: Do not block the aisle with bags or any other items. Blankets, sheets, and/or pillows must be in an enclosed bag.
- No flammable liquids: Gas-powered equipment, gas cans, tanks, or car batteries are prohibited.
- No drugs
- Fold strollers
- No pets: Only service animals are permitted.
- No violence or weapons: Screaming and abusive behavior is prohibited.
Animal Policy
Only service animals are allowed on ABQ RIDE vehicles. Service animals are individually trained to perform special tasks for a person with a disability, such as guiding a person who is blind or has low vision, alerting a person with impaired hearing, or pulling a wheelchair.
Contact the Customer Service Center 505-243-RIDE (7433) (V/TTY) for information regarding your service animal.
Excessive Riding Policy
Excessive riding is not allowed on ABQ RIDE and ART. It occurs when a passenger(s) rides more than one full round-trip on a single route. Our drivers may ask the passenger(s) to leave the bus. Public transportation is meant for those traveling to a specific destination. Our drivers are available to offer assistance to those who may need help reaching their destination. Passengers are strongly encouraged to download Transit the App for route planning assistance.
Weapons Policy
It is illegal in New Mexico to board or attempt to board a bus in possession of a firearm or other deadly weapon.
Wheelchair Policy
ABQ RIDE would like to remind passengers that its wheelchair policy requires that all wheelchairs must be properly secured on our buses and vans. This policy is in place to protect the safety of all our passengers. If a passenger refuses to allow a driver to properly secure their wheelchair, that passenger will not be allowed to ride on the bus. Please be advised, this policy will be strictly enforced.
ABQ RIDE is committed to providing uncompromised service to our passengers with disabilities. On March 15, 2008, ABQ RIDE became 100 percent compliant with the Americans with Disability Act and all of our buses are wheelchair accessible. A recent American with Disabilities Act evaluation of the ABQ RIDE bus fleet ranked ABQ RIDE among the best in the country for accessibility and navigability for passengers with disabilities.