Translate Our Site

Alexa Information

Learn about the new Albuquerque 311 Skill for Amazon Alexa.

Feedback & Suggestion

How was your experience with the Albuquerque 311 Skill on Alexa? Do you have suggestions for this service? Let us know.

Provide your feedback and share your suggestions


About the Albuquerque 311 Skill

Albuquerque residents can now ask their Alexa-enabled devices questions about and report issues to the City of Albuquerque.

Getting Started

In order to use the ABQ311 skill, users need to enable it on their Amazon Alexa mobile application.

  1. Open the Amazon Alexa mobile application.
  2. Search for "ABQ311" in the Skills menu.
  3. Click "Enable" and sign into your Amazon account.
  4. Link ABQ311 to your account. This allows the skill to share your name, email address, ZIP code with the City of Albuquerque when reporting issues that cannot be reported anonymously, such as missed trash and large item pickup requests.

Using the Skill

Once the skill has been enabled, users will simply need to say "Alexa, open Albuquerque 311" to launch and use the skill.

What the Skill Does

Frequently Asked Questions

Initially, residents will be able to ask questions including the address, telephone number, hours of operation, and admission fee information for City-owned facilities, including:

  • ABQ BioPark
    • Aquarium
    • Botanic Gardens
    • Zoo
  • Museums
    • Albuquerque Museum
    • Anderson Abruzzo Albuquerque International Balloon Museum
  • Golf Courses
    • Arroyo del Oso Golf Course
    • Ladera Golf Course
    • Los Altos Golf Course
    • Puerto del Sol Golf Course
  • Tennis Facilties
    • Jerry Cline Tennis Facility
    • Sierra Vista Tennis Facility
  • Pools
    • Cesar Chavez Spray Pad
    • Highland Pool
    • Los Altos Pool
    • Montgomery Pool
    • Rio Grande Pool
    • Sandia Pool
    • Sierra Vista Pool
    • Sunport Pool
    • Wells Park Spray Pad
    • West Mesa Aquatic Center
    • Wilson Pool
  • Multigenerational Centers
    • Manzano Mesa Multigenerational Center
    • North Domingo Baca Multigenerational Center

Service Requests

In addition to answering frequently-asked questions, the Albuquerque 311 skill also allows residents to report the following issues or request the following services:

  • Abandoned Vehicles
  • Missed Trash or Recycling Pickup
  • Request Large Item Pickup
  • Report Weed and Litter Violations
  • Report Graffiti
  • Look up the status of an existing 311 Ticket

About Amazon Alexa

Alexa is the Voice Assistant created by Amazon. It allows people to interact with technology using their voice instead of their hands. Alexa can be used on many physical devices, including Amazon Echo devices and an increasing number of third-party devices that now support the software.