WEBVTT 00:00:00.000 --> 00:00:11.729 [Jazzy Music] 00:00:11.730 --> 00:00:14.870 Hello, welcome to the One Albuquerque Volunteers platform. 00:00:15.210 --> 00:00:19.490 The City of Albuquerque's One Albuquerque Volunteers platform is free to use 00:00:19.500 --> 00:00:24.640 for any person or organization in Bernalillo or adjacent counties, and 00:00:24.640 --> 00:00:28.360 has the largest catalog of volunteer opportunities for those who want to 00:00:28.360 --> 00:00:32.320 step up for our city and be a part of the One Albuquerque call to action. 00:00:32.759 --> 00:00:36.489 There's no better place to find fun ways to help make Albuquerque a vibrant 00:00:36.550 --> 00:00:40.850 community, whether you're interested in building connections with city departments 00:00:41.149 --> 00:00:44.490 or connecting with our community partners to help them with their work. 00:00:44.999 --> 00:00:48.999 Today, we'll be giving you a general overview of the site and answering 00:00:48.999 --> 00:00:53.289 some of the most frequently asked questions we receive from volunteers. 00:00:55.209 --> 00:00:56.620 Today, we'll be going over the following. 00:00:57.169 --> 00:00:59.390 First, we will discuss the sign-up process. 00:00:59.970 --> 00:01:02.839 Registering with the volunteer site is fast and easy. 00:01:03.400 --> 00:01:06.689 You can complete the volunteer profile and find an opportunity in 00:01:06.689 --> 00:01:08.460 your neighborhood in just minutes. 00:01:10.150 --> 00:01:10.610 Sign up. 00:01:11.419 --> 00:01:15.159 If you are new to the site, click the Sign Up button to get started. 00:01:16.549 --> 00:01:19.130 If you've ever used the city volunteer site in the past, 00:01:19.460 --> 00:01:20.929 you may already have a login. 00:01:21.350 --> 00:01:25.049 If that is the case, or if you're kicked back after entering your information to 00:01:25.049 --> 00:01:27.419 sign up, you may want to try logging in. 00:01:28.079 --> 00:01:31.330 The login screen is also where you can initiate a password reset. 00:01:35.224 --> 00:01:39.634 Click the forgot password link, and you have a recovery link sent to your email. 00:01:41.244 --> 00:01:43.214 First, enter your information. 00:01:43.533 --> 00:01:47.774 While you may be hesitant to enter your information anywhere on the internet when 00:01:47.774 --> 00:01:52.253 it can be avoided, it is important here to give us some personal information. 00:01:52.724 --> 00:01:56.233 Please enter your legal name if you are interested in volunteering with 00:01:56.234 --> 00:02:00.434 city departments, as many of our city volunteer opportunities require 00:02:00.454 --> 00:02:04.663 a background check of some sort, and having a name that matches the 00:02:04.663 --> 00:02:09.723 background check we receive helps us process your qualification with ease. 00:02:10.633 --> 00:02:12.424 A real email address is required. 00:02:13.093 --> 00:02:16.163 It serves as your login to the site and is where confirmation 00:02:16.234 --> 00:02:17.953 and update emails will be sent. 00:02:18.534 --> 00:02:22.034 After entering the required information for getting your account started, 00:02:22.624 --> 00:02:26.623 you will be sent to a page that tells you a verification email has been 00:02:26.624 --> 00:02:28.403 sent to that email address you gave. 00:02:28.913 --> 00:02:32.303 There will be a box where it asks you to enter the verification code 00:02:32.913 --> 00:02:34.403 sent to the email you entered. 00:02:35.554 --> 00:02:39.613 To verify your email, you can choose to either enter the code from the email 00:02:44.918 --> 00:02:47.768 Or press the Verify Email button found in the email. 00:02:48.168 --> 00:02:49.507 Either method works. 00:02:50.597 --> 00:02:54.757 Once your email is verified, you'll be redirected back to the sign-in page. 00:02:55.458 --> 00:02:58.727 Enter your new login information and you will be signed into your 00:02:58.727 --> 00:03:03.057 account and asked to complete four steps titled Create an Account. 00:03:03.997 --> 00:03:07.707 Your home address is required as the platform is only intended to 00:03:07.708 --> 00:03:11.257 be used by those in Bernalillo or immediately adjacent counties. 00:03:11.927 --> 00:03:14.427 A real mobile number is appreciated. 00:03:14.887 --> 00:03:16.507 Don't worry, we won't call you. 00:03:16.758 --> 00:03:19.847 You can sign in at a check-in kiosk if your program has one 00:03:19.907 --> 00:03:21.917 using your phone number on file. 00:03:23.937 --> 00:03:25.397 Finally, we need your birthday. 00:03:25.988 --> 00:03:28.807 The volunteer website allows children as young as 12. 00:03:29.258 --> 00:03:33.798 For volunteers who are considered minors on our site, under 18, parent 00:03:33.798 --> 00:03:37.197 or guardian waiver forms may be utilized for various opportunities. 00:03:38.058 --> 00:03:40.857 Please stay tuned for more on how to complete these forms. 00:03:41.828 --> 00:03:44.647 The last step to creating your profile is to enter a little 00:03:44.648 --> 00:03:46.447 more information about yourself. 00:03:46.837 --> 00:03:50.757 This page will ask you to enter your ethnicity, preferred 00:03:50.757 --> 00:03:54.877 pronouns, and emergency contact. 00:03:56.477 --> 00:04:00.307 Once you create a profile, take some time to tell us about your interests. 00:04:00.708 --> 00:04:04.707 This helps the site recommend opportunities that better suit you and 00:04:04.708 --> 00:04:06.397 where you might prefer to volunteer. 00:04:06.727 --> 00:04:10.168 This section will first ask you what fields of volunteering you 00:04:10.168 --> 00:04:14.827 are interested in, such as food prep, education, or technology. 00:04:15.378 --> 00:04:19.067 It will next ask you what causes you are interested in contributing 00:04:19.257 --> 00:04:23.458 to, such as community, arts and culture, or the environment. 00:04:24.147 --> 00:04:28.197 These steps can be skipped if you're in a hurry and can be returned to later 00:04:28.217 --> 00:04:32.207 when viewing your profile, or you can fast-forward through this video to 00:04:32.207 --> 00:04:34.307 other sections like the qualifications. 00:04:35.257 --> 00:04:36.567 The volunteer dashboard. 00:04:37.017 --> 00:04:40.058 Once you log in, you will be taken to the volunteer dashboard. 00:04:40.187 --> 00:04:42.258 This is your main page where all of your volunteer 00:04:42.258 --> 00:04:44.387 information is easily accessible. 00:04:46.437 --> 00:04:50.457 If at any time you need to edit your profile information, you can locate your 00:04:50.457 --> 00:04:54.268 initials in the upper right-hand corner where there will be a dropdown menu. 00:04:55.957 --> 00:04:59.748 In the volunteer dashboard, you can find opportunities to volunteer. 00:05:00.207 --> 00:05:03.478 Opportunities are presented on the homepage in several ways. 00:05:03.847 --> 00:05:07.838 There are banners for the city's most pressing needs and curated lists on 00:05:07.838 --> 00:05:11.747 the left-hand side of the screen upon clicking the Opportunities button. 00:05:13.168 --> 00:05:16.137 These curated lists are based on your interests and 00:05:16.138 --> 00:05:17.837 recent organization postings. 00:05:18.337 --> 00:05:21.827 You can use the search feature to find opportunities by keywords 00:05:22.257 --> 00:05:25.457 and change the visual layout of how you search for an opportunity, 00:05:25.767 --> 00:05:27.467 like by using the map function 00:05:31.777 --> 00:05:33.217 Connecting with organizations. 00:05:33.448 --> 00:05:37.738 There are hundreds of organizations such as nonprofits, city departments, 00:05:38.048 --> 00:05:42.618 volunteer rotary associations, and local businesses with a passion for making 00:05:42.668 --> 00:05:45.018 an impact, and you can find them here. 00:05:45.508 --> 00:05:49.118 Click the organizations button on the left-hand side of the dashboard to begin 00:05:52.619 --> 00:05:55.770 When you find a new organization, you can see all of its active 00:05:55.770 --> 00:05:57.599 opportunities on its landing page 00:06:04.814 --> 00:06:08.284 If there is an organization that you really care about, you can also click the 00:06:08.284 --> 00:06:12.854 Become a Fan button to be notified when new opportunities are posted via email. 00:06:13.844 --> 00:06:18.363 Once you volunteer with an organization, new opportunities posted by them will 00:06:18.363 --> 00:06:22.044 show up on your list of recommended opportunities on your dashboard. 00:06:24.942 --> 00:06:26.492 Build your volunteer resume. 00:06:26.992 --> 00:06:30.472 Volunteering is a great way to explore potential fields of work. 00:06:30.812 --> 00:06:35.572 Supporting organizations is a great way to gain resume-worthy experience and show an 00:06:35.581 --> 00:06:37.411 organization you care about their cause. 00:06:38.092 --> 00:06:41.601 Your One Albuquerque volunteer's resume is always available on your 00:06:41.602 --> 00:06:46.132 profile, where your hours, opportunity responses, and various information 00:06:46.172 --> 00:06:47.962 are listed under your initials. 00:06:49.032 --> 00:06:52.942 Whether you want to provide these hours to your service organization easily, 00:06:53.291 --> 00:06:57.741 print or include these hours in your employment application, or if you just 00:06:57.741 --> 00:07:01.621 wanna see the cumulative impact of your volunteering in the community, you 00:07:01.622 --> 00:07:03.212 can do that right from the dashboard. 00:07:04.561 --> 00:07:07.141 If you need a shortcut to anything, you can find it in the 00:07:07.142 --> 00:07:08.401 top right corner of the site. 00:07:09.041 --> 00:07:12.591 Just click your initials or your profile avatar if you uploaded one, 00:07:13.151 --> 00:07:16.172 and you will find a drop-down list of everything important on the site. 00:07:16.692 --> 00:07:20.351 Here you can view your profile, edit your profile, track your 00:07:20.352 --> 00:07:25.451 hours, view your volunteer schedule, view your qualifications, see your 00:07:25.481 --> 00:07:30.512 uploaded files, view opportunity responses, view your created teams, 00:07:30.872 --> 00:07:33.121 your inbox, or simply log out. 00:07:35.611 --> 00:07:39.891 Next, we will cover the process of responding to an opportunity, managing 00:07:39.891 --> 00:07:42.132 your responses, and logging your hours. 00:07:42.291 --> 00:07:46.031 In order to respond to an opportunity, click on opportunities. 00:07:47.391 --> 00:07:49.822 Select the event that you want to participate in 00:07:53.281 --> 00:07:54.611 and select Respond. 00:07:55.391 --> 00:07:58.661 Some opportunities may require you to upload or complete 00:07:58.671 --> 00:08:01.181 qualifications or a background check. 00:08:01.651 --> 00:08:05.091 You must have these qualifications completed in order for you to respond 00:08:05.092 --> 00:08:06.711 to these types of opportunities. 00:08:07.201 --> 00:08:10.421 For a background check, you must click the link and fill out all 00:08:10.431 --> 00:08:12.271 required fields on this page. 00:08:12.711 --> 00:08:16.221 While some qualifications are automatically approved on the site, 00:08:16.471 --> 00:08:20.591 our background checks take about a week to be fully processed, so please plan 00:08:20.591 --> 00:08:24.742 accordingly if you wish to respond to an opportunity with a background check. 00:08:25.411 --> 00:08:29.691 Once a qualification is approved, you are able to respond to the opportunity 00:08:29.711 --> 00:08:31.521 that you're initially interested in. 00:08:32.071 --> 00:08:36.372 If you are a minor trying to volunteer for an opportunity that requires a 00:08:36.372 --> 00:08:40.212 qualification, you will need your parent or guardian to cosign as well. 00:08:40.731 --> 00:08:42.941 To do this, the guardian does not need an account. 00:08:43.451 --> 00:08:46.921 The minor will provide the guardian's information, and our system will 00:08:46.921 --> 00:08:49.791 send an email prompting the guardian to complete the form as well. 00:08:50.401 --> 00:08:53.421 Once you add a response, you can manage your responses or 00:08:53.451 --> 00:08:55.082 add hours from your profile. 00:08:55.692 --> 00:08:59.882 To remove the response, just select the opportunity and change the status. 00:09:00.681 --> 00:09:05.161 To log hours, just click on the clock on the dashboard or the hourglass 00:09:05.161 --> 00:09:06.501 in the top right-hand corner. 00:09:07.412 --> 00:09:10.901 Any hours logged under an opportunity will go to the 00:09:10.901 --> 00:09:12.651 organization manager for approval. 00:09:14.830 --> 00:09:16.380 Frequently asked questions. 00:09:17.080 --> 00:09:18.150 Managing profile. 00:09:18.500 --> 00:09:22.240 Your profile can be edited at any time from the shortcut menu. 00:09:22.620 --> 00:09:25.330 This is where you will also be able to update your password. 00:09:25.880 --> 00:09:29.380 Take some time to fill out your profile and be sure to keep it updated 00:09:29.410 --> 00:09:31.509 with your best contact information. 00:09:35.521 --> 00:09:37.151 Managing qualifications. 00:09:37.712 --> 00:09:40.651 You can view all your qualifications from the shortcut menu. 00:09:41.151 --> 00:09:44.161 You can also check the status of pending qualifications here. 00:09:44.601 --> 00:09:46.431 Be sure to read the instructions carefully. 00:09:47.051 --> 00:09:49.771 Most are automatically approved when forms are complete. 00:09:50.482 --> 00:09:54.331 When you register for an opportunity, you will receive a confirmation email. 00:09:54.982 --> 00:09:59.632 Please refer to the opportunity you are trying to volunteer for to determine what 00:09:59.641 --> 00:10:01.581 qualifications you may need to fill out. 00:10:02.061 --> 00:10:06.581 Some qualifications are opportunity specific, so it is important that 00:10:06.582 --> 00:10:07.921 you know which forms to fill out. 00:10:08.461 --> 00:10:12.381 Once again, while some qualifications are automatically approved on the 00:10:12.382 --> 00:10:15.611 site, our background checks take about a week to be fully processed. 00:10:16.482 --> 00:10:19.782 So please plan accordingly if you wish to respond to an opportunity 00:10:19.851 --> 00:10:20.901 with a background check. 00:10:21.691 --> 00:10:24.531 You will need to go back to the opportunity and click Respond 00:10:24.531 --> 00:10:26.331 upon qualification approval. 00:10:29.791 --> 00:10:31.942 You can edit your responses at any time. 00:10:32.131 --> 00:10:36.711 If you need to cancel, if an opportunity is full, you will be added to a wait 00:10:36.711 --> 00:10:41.421 list, notified of any changes, and automatically moved when a spot opens up. 00:10:41.582 --> 00:10:46.131 Upon responding to an opportunity and when you receive your reminder email, you will 00:10:46.131 --> 00:10:48.241 receive a link to the opportunity listing. 00:10:49.621 --> 00:10:53.101 The assigned point of contact for the organization is the best person 00:10:53.101 --> 00:10:54.592 to reach out to with questions. 00:10:55.171 --> 00:10:57.761 You can find this on the organization landing page. 00:10:58.121 --> 00:11:00.871 One final way to give back to your community is through 00:11:00.871 --> 00:11:02.321 our donation drive function. 00:11:02.911 --> 00:11:07.831 The One Albuquerque Volunteers website has current city and organization needs here. 00:11:08.252 --> 00:11:10.811 There are many ways to give back, and donating is one of 00:11:10.811 --> 00:11:12.181 the easiest ways to do so. 00:11:12.682 --> 00:11:14.582 Thank you for your interest in volunteering. 00:11:15.051 --> 00:11:19.412 If you have any questions on the volunteer platform, please contact a representative 00:11:19.821 --> 00:11:23.642 of the Office of Civic Engagement to further assist you in your volunteer work.