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TXT2RIDE: Frequently Asked Questions

Answers to frequently asked questions about the Text 2-Ride service.

What is a bus STOP number?

Each ABQ RIDE bus stop has a unique four-digit bus STOP number that identifies the location of the bus stop.

Where is the bus STOP number located on the web and on the street?

Bus STOP numbers can be found in three places:

  1. ABQ RIDE Trip Planner
  2. Google Maps
  3. Bus STOP number pucks.

What if more than one route at my bus stop serves my destination? How can I find out which comes first?

You will need to enter each bus route in a separate text message.

How much does the Text 2 RIDE (2-7433) service cost?

ABQ RIDE does not charge a fee to use the Text 2 RIDE (2-7433) service. Normal text messaging rates apply according to your mobile phone service provider and text message plan.

Does Text 2 RIDE (2-7433) retrieve real time arrival information?

No. Scheduled departure times are provided. Please use the ABQ RIDE Mobile Application to locate buses within a minute's accuracy.

What if I can't get schedule information with the Text 2 RIDE (2-7433) system?

Customer service agents are available to assist you at 243-RIDE (7433).

Will the Text 2 RIDE (2-7433) system provide text updates about bus service?

Alerts and notifications will follow the first text message if such an alert or notification is posted for your route.

What if I can't find a bus STOP number puck at a bus stop?

Bus STOP numbers are available on the web through the ABQ RIDE trip planner and on Google™ Maps.

View instructions how to find bus STOP numbers.

¿Cómo se puede solicitar información en español?

Para más información, se puede llamar al numero de servicios del cliente de ABQ RIDE a las 243-7433.