Storm and Arroyo Maintenance Frequently Asked Questions

Question: How do I get a City arroyo / easement cleaned? 

Answer: Call 311 and request arroyo /easements to be cleaned. Give location of arroyo /easement, cross street or nearest address. Please provide name and contact information in the event crews need further direction. Typically, arroyos / easements are cleaned out annually. 

Question: How can I get a broken or missing lock repaired or replaced? 

Answer: Call 311 request repair / replacement of arroyo lock. Give location of arroyo, cross street or nearest address. Please provide name and contact information in the event crews need further direction. 

Question: How do I get a final inspection for a storm line? 

Answer: Call 311 and request a storm line inspection. Please provide your name and contact information. 

Question: How do I get a gate open to an arroyo / easement? 

Answer: Call 311 at 4 days in advance to request an arroyo/easement gate be opened. 

Question: How do I get an item that has fallen into a storm inlet retrieved? 

Answer: Call 311 and request a storm inlet be removed to retrieve your item (state what has fallen into the inlet.) Provide closest intersections and /or address if possible, as well as your name and a number you can be contacted at. 

Question: What do I do to report bad odors from a storm drain inlet? 

Answer: Call 311 and request a storm inlet be cleaned out. Provide closest intersections and /or address if possible, as well as your name and a number you can be contacted at in the event crews need more information. 

Question: How do I get a City Storm drain easement cleaned? 

Answer: Call 311 and request a storm drainage easement be cleaned. Provide location of easement closest intersections and /or address if possible, as well as your name and a number you can be contacted at in the event crews need more information. 

Question: Who can I call to report a eroding arroyo? 

Answer: Call 311 and request Storm / Arroyo Maintenance assess the eroding arroyo. Provide location of arroyo, closest intersections and /or address if possible, as well as your name and a number you can be contacted at in the event crews need more information. After the assessment is completed crews will schedule repairs if necessary. 

Question: Who do I call to report a damaged guard rail or bridge? 

Answer: Call 311 and request Storm / Arroyo Maintenance assess the guard rail or bridge. Provide location of the guard rail or bridge, closest intersections and /or address if possible, as well as your name and a number you can be contacted at in the event crews need more information. Crews will assess the damage and will make repairs if necessary.