11.2 Response to Emergency Medical Services (EMS) Calls

This indicator presents the response time of fire rescue from call receipt to dispatch.
This indicator is part of The public is safe.

Indicator description:

Local EMS response data is presented which includes the number of overall EMS calls, the number of Advanced Life Support (ALS) calls, and the total seconds from the receipt of the emergency call until units are dispatched. Advanced Life Support calls are those which require procedures such as cardiac monitoring, endotracheal intubation, intravenous therapy, and various cardiac arrest and trauma procedures.

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Why is this indicator relevant?

Patient survival in life threatening emergency medical situations depends on prompt response, the provision of competent medical treatment, and quick transport to medical facilities designed to give complete care, usually the hospital emergency room. Studies show that delays negatively effect patient survival rates. Delays include patient/bystander delay in calling for help, dispatch time, and the travel time required for the properly equipped unit to reach the patient.

Data Sources:
City of Albuquerque, Fire Department.

What can we tell from the data?

  • The local trend is positive. Although demand is increasing, in the forms of increasing EMS calls for service and the number of more serious EMS calls, the time between the incoming call and the dispatch of Albuquerque Fire Department units is dropping. This means units are on the scene more quickly and able to render aid.


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