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Calls for Service

Annual report information about Albuquerque Police calls for service.

Albuquerque Relies on APD

Chart: APD Emergency Communications Center - Telephone Calls Answered

Figures for Calendar Year 2016.

APD Emergency Communications Center: Incoming Phone Calls for 2016

Table: APD Emergency Communications Center - Telephone Calls Answered

Figures for Calendar Year 2016.

Month 911 – Percentage Answered within 10 Seconds 911 Calls Answered 242-COPS – Percentage Answered within 30 Seconds 242-COPS Calls Answered Total Calls
Jan 2016 88.78% 30,138 92.76% 43,076 73,214
Feb 2016 88.36% 29,238 92.29% 41,480 70,718
Mar 2016 85.72% 31,834 90.41% 45,732 77,566
Apr 2016 83.09% 31,991 88.93% 45,491 77,482
May 2016 89.44% 34,394 76.79% 50,033 84,427
Jun 2016 88.81% 35,068 78.98% 51,310 86,378

Goal for Jan. 1, 2016 to June 30, 2016:

  • 9-1-1 Calls: 92 percent of calls answered within 10 seconds
  • 242-COPS: 90 percent of calls answered within 30 seconds
Month 911 – Percentage Answered within 10 Seconds 911 Calls Answered 242-COPS – Percentage Answered within 90 Seconds 242-COPS Calls Answered Total Calls
Jul 2016 89.95% 39,447 92.13% 53,851 93,298
Aug 2016 86.93% 36,170 90.55% 50,813 86,983
Sep 2016 87.09% 33,770 87.44% 48,661 82,431
Oct 2016 88.23% 34,320 88.58% 49,561 83,881
Nov 2016 92.33% 30,298 91.89% 45,574 75,872
Dec 2016 89.79% 31,602 87.00% 46,674 78,276

Current goal effective July 1, 2016:

  • 911 Calls: 92 percent of calls answered within 10 seconds
  • 242-COPS: 90 percent of calls answered within 90 seconds

Calendar Year Averages & Totals

  • 911 % Answered within 10 Seconds : 88.21 percent
  • 911 Calls Answered : 398,270
  • 242-COPS % Answered within 30 Seconds : 87.99 percent
  • 242-COPS Calls Answered : 572,256
  • Total Calls : 970,526

Types of Calls

Chart: Calls for Service

Chart: Calls for Service

Table: Calls for Service

Time Period Calls for Service with BOLOS Calls for Service W/O BOLOS Dispatched with BOLOS Dispatched w/o BOLOS
Yearly 555,869 504,319 500,494 449,495
Average Monthly 46,322 42,027 41,708 37,458
Average Hourly 63.46 57.57 57.13 51.31
Average Daily 1,522.93 1,381.70 1,371.22 1,231.49
Average Minute 1.05 0.96 0.95 0.85

Calls for Service: Definitions

  • CAD(s) - Computer Aided Dispatch (system)- computer documentation of an incident generated as a result of a call.
  • BOLO(s) - Be on the lookout (advisory status).
  • CADS - Calls For Service - Events generated from a phone call which may result in an officer being dispatched to the scene, or calls which require an advisory status (such as a BOLO) be entered. For example we enter a call for service for a BOLO, however, in the majority of instances, an officer is not physically dispatched. It is a method to quickly advise officers of information they need to be aware of (advisory status).
  • Dispatched Calls For Service - Calls which actually result in an officer being dispatched to a scene as a result of a call included subject stops and traffic stops. May include duplicate events (several people reporting the same incident).