Professional Bid Contract Proposals: Adoption Counselor
Proposals should be forwarded to Paul Caster at firstname.lastname@example.org and must include hours and days available for work as well as detailing specific qualifications in line with the above position description to include the essential functions and communications capabilities.
Additionally, please provide a description of how evaluation of our existing animal adoption counseling process would be accomplished.
The Animal Welfare Department is seeking professional bid contract proposals to fulfill the obligations of the ASPCA grant-funded Adoption Counselor position. Funding will be available from mid-July through the end of December 2016. There is a possibility the grant could be extended but there is no guarantee at this time.
A description of the position is as follows:
Summary of Job
The Adoption Counselor reviews and evaluates current adoption counseling processes, methods, and tools. Recommend formal counseling program to include open, non-judgmental discussion tools and scripts to allow positive interaction with clients regarding adoption of shelter animals. Presents program to Director and key staff for comment and approval and implements approved program. This includes training of staff and volunteers on tools, processes, and accepted practices of counseling potential adopters and active evaluation and demonstration of the approved program. Ensures positive experiences and adoption matches are taking place. Educates clients regarding spay/neuter and general animal maintenance. Supports teamwork and possesses an optimistic attitude by being cooperative, flexible, and helpful with all departments.
- Evaluate current processes for effectiveness and customer-friendly approach.
- Develop an open approach and program for discussing best match of animal and adopter to include tools, checklists, scripts, etc. to be used by staff and volunteers.
- Implement approved program (train and evaluate staff and volunteers in the application of the program).
- Counsel staff and volunteers on success or needed modifications to their application of the program.
- Report to Director on progress, issues, and success of the program.
- Match each adoptable animal to a suitable home.
- Ability to stay mobile and hold constructive but sometimes lengthy discussions with clients regarding adoptable animals.
- Counsel a possible adopter on choosing the appropriate animal for their household.
- Handle adoption animals for potential adopters both indoors and outdoors.
- Complete specific daily duties stated on the adoption task checklist.
- Knowledgeable about additional programs pertaining to adoptions such as in-house and Grant training programs.
- Familiar and comfortable with discussing certain medical conditions such as heartworms and dental disease.
- Input completed adoption questionnaires and all important information into Chameleon software.
- Remain aware of any alarming behavior from adoptable animals for the safety of other staff members and clients.
- Work closely and respectfully with staff and volunteer base.
- Ensure that animals are handled humanely by clients, employees, and volunteers.
- Cross trained in various departments with special attention to intakes and Customer Service.
- Attend facility meetings as required.
- Treat all animals humanely and properly at all times, regardless of the situation or circumstance.
- Work courteously and cooperatively with other staff members and volunteers
- Maintain confidentiality regarding all cases.
- Work easily as part of a team to develop and implement an approved counseling program.
- Maintain open lines of communication with kennel, vet, customer service staffs and volunteers.
- Apprise Director of any difficulty or concerns during any operations.
- Assist with answering adoption phone lines and responding to voicemails regarding adoptable animals.
- Report maintenance issues or any type of missing equipment pertaining to the adoption department to the Operations Supervisor, Associate Director, or Director.
- Notify Kennel Supervisor and Vet Staff if any adoptable animal is showing obvious signs of sickness or concerning behavior.
- Alert the Volunteer Coordinator, Associate Director, or Director if a volunteer is not following proper protocol or procedures.
Education and/or Experience
High school diploma or G.E.D. required, bachelor's degree or some college preferred.
Minimum Qualifications (or skills and knowledge)
- Must be able to pass a criminal background check, pre-employment physical and substance screening.
- Proficient in mediating disputes, conflicts and grievances.
- Excellent interpersonal, organizational and collaborative skills.
- Must have (or be able to obtain) a valid State of New Mexico driver's license and City of Albuquerque Operator Permit.
- Basic computer skills including Microsoft Office (word, excel) is beneficial.
- Experience with Relational Databases (Chameleon, Oracle, etc.) preferred.
- Ability to multi task.
- Detail oriented.
- Must be available to work weekends and extended hours.
- Mental and physical flexibility is a must.
- Must be able to lift at least 50 pounds; push and pull heavy objects; bend, twist, reach; perform strenuous physical activities including frequent walking and running, standing, bending and stooping.
- Must be able to work around all animals.
- Must be able to work with industrial strength cleaners and disinfectants.
Working Environment (or Working Conditions)
- Works in an area with a high noise level.
- Potentially subject to animal bites and scratches.