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Video Launched to Encourage 311 App Downloads

Innovative City App helps citizens report information to the City with the touch of a button

Feb. 23, 2016

ALBUQUERQUE- To encourage citizens to download the ABQ311 app, Mayor Richard J. Berry and the Department of Information Technology launched a video demonstrating the simplicity and effectiveness of the application.

Since the official launch of the app on April 4, 2013, there have been 7,386 downloads giving citizens the ability to report graffiti, pot holes, large item pick-ups, aggressive dogs, and much more. The ABQ311 app allows users file a report and upload a photo with a location giving crews a more accurate description of a problem. Another advantage of the app is that reports are able to be made 24 hours a day 7 days a week.

311 App Video

The user friendly ABQ311 app is part of Mayor Berry’s initiative to create culture of innovation at City Hall. The average monthly reporting via the app has more than tripled since the initial launch. It is estimated that by the end of FY16 there will be approximately 17,500 cases reported on a mobile device, which would account for approximately 7.5 percent of all 311 reports.

This 311 How-To video is the first of a series of “How-To” videos produced by GOV TV that will demonstrate how to expertly navigate City services and resources.

For more City of Albuquerque how-to videos, tune in to Mayor Berry’s Twitter account at @Mayor_Berry.