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Dispatch Driver Helps Deliver Baby Girl Over the Phone

Friday’s Hero: Albuquerque Fire Department’s Dispatch Driver James Butcher

February 3, 2017

Albuquerque- Today, Mayor Richard J. Berry awarded James Butcher, a Dispatch Driver in the Albuquerque Fire Department (AFD), for instructing a husband and wife through the labor and delivery of their daughter while in a parking lot, over the phone.

In October 2016, a husband and wife were excitedly expecting the birth of their second child. Due to the unremarkable delivery and extended labor period with her first child, they felt they had plenty of time for the drive to the hospital.

Unfortunately, about three minutes into the drive, they soon realized they would not make it to the hospital because she went into labor. They quickly detoured into a parking lot near Louisiana and Montgomery. Next, the father-to-be dialed 9-1-1. He was promptly connected to Dispatch Driver Butcher. Dispatch Driver Butcher talked him through one of the most challenging experiences, despite his wife being in labor in a parked car without any medically-trained personnel to assist. After Dispatch Driver Butcher successfully coached him through the birth of their daughter, Dispatch Driver Butcher remained on the line, engaged, and continued to comfort the couple while they waited for AFD units to arrive.

Dispatch Driver Butcher’s ability to assist the husband with the delivery of his daughter over the phone is an indicator of his knowledge, professional expertise, and compassion. It is for these reasons that Dispatch Driver James Butcher was recognized as the City of Albuquerque’s Friday’s Hero.