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Aviation Employee Excels at Customer Care

Employee of the Week: Dwayne Romero

January 31, 2014

Albuquerque- Today Mayor Richard J. Berry honored an employee from the city’s Aviation Department who continually provides outstanding service to travelers at the Sunport.  Dwayne Romero, an Aviation Custodial Supervisor is this week’s city of Albuquerque Employee of the Week.

At the beginning of this month, Romero noticed five families who seemed quite concerned as they attempted to locate flight arrival information. When he asked what was wrong they said that they had unaccompanied children flying in from Denver that they needed to meet at the gate, but the display was not showing any relevant information related to their children’s flight.  Romero stepped up to assist the families, locating the gate at which the aircraft would arrive and making contact with the flight crew to ensure they would escort the children to their eagerly awaiting parents.

Romero is well known for his efforts to provide excellent customer service to all the travelers he encounters at the Sunport.  Recently Romero witnessed an elderly passenger having trouble with his luggage while riding the escalator. Struggling to keep his balance, the passenger fell backward on the escalator. Romero jumped into action, stopped the escalator, rushed to the aid of the individual, and contacted aviation police and paramedics.  Romero stayed with and comforted the Sunport patron until help arrived.

Romero has been with the city for 19 years, nine of which have been at the Aviation Department. He currently supervises a staff of 14 custodians who work diligently late into the night to make sure the airport makes a positive impression for the thousands of people who travel through on a daily basis.

Dwayne Romero is a true ambassador for the Albuquerque International Sunport and the City of Albuquerque.  Through his compassion for those in need of assistance and his desire to serve airport customers, he has distinguished himself as an outstanding city employee.