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ABQ Earns Prestigious National Ranking

City of Albuquerque named 6th best Digital City in the Nation by Center for Digital Government

November 13, 2015

ALBUQUERQUE- Earlier this month, the Center for Digital Government (CDG) announced the winners of the 2015 Digital Cities Survey. The annual survey recognizes leading examples of cities using technology to improve services and boost efficiencies.  The City of Albuquerque was named 6th in the nation. The City of Albuquerque obtained this prestigious ranking by using technology to Increase Transparency and Citizen Engagement. 

The City was recognized for its improved transparency with open government initiatives, providing access to city services via mobile apps and by improving upon its Enterprise Resource Program (ERP) Financial and HR PeopleSoft systems. The top digital cities are leaders in open data and transparency efforts, as well as innovators in deploying mobile applications to citizens while conforming to fiscal standards.

“It’s hard to believe that in the tech-centric world we live in, Albuquerque’s city government did not even have a Department of Innovation and Technology until about 2 years ago,” said Mayor Richard Berry. “We are taking what was once done on outdated, archaic platforms and transforming the way we deliver services to our constituents. I’m proud of the strides forward we’ve taken as an organization, and will continue to promote and implement innovative solutions to local government service delivery.”

Albuquerque is well positioned for a mobile future. Use of the ABQ311 mobile app and website has more than doubled since its 2013 launch. The ABQ RIDE app, Where’s My Bus website, and TXT2RIDE service have reduced 311 calls for bus information by more than 50% - more than 500,000 calls – since fiscal year 2012. Beyond these initial services, the city will soon boost its online self-service offerings to include online public records requests, event permitting, business registration, and building safety permitting.  The city is further examining solutions to provide mobile bus passes, online recreational activity and league signups, code enforcement processes. 

“The top-ranked digital city governments in this year’s survey are using cloud services, data analytics and mobile apps—among other technologies—to help citizens interact with government more easily than ever before,” said Todd Sander, executive director of the Center for Digital Government. “These cities are true innovators and we applaud their efforts to increase transparency and open government, encourage citizen participation, and enhanced cybersecurity. Congratulations to the winners!”