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The Independent Review Office (IRO) of the Police Oversight Commission receives and investigates complaints filed by individuals against the Albuquerque Police Department and its employees for misconduct.  Another Mission of the Independent Review Office includes working with the Police Oversight Commission to propose policy changes to the Albuquerque Police Department.

Below is an explanation of  Independent Review Office's process to review and investigate complaints filed against the police.

Citizen Police Complaint Process

1. A person may file a Complaint against the Albuquerque Police Department, via the internet or in writing. The Complaint must be signed.
2. The Complaint must be filed within 90 days of the incident.
3. The Independent Review Office will open a case and assign it to an investigator. The assigned investigator will interview witnesses, obtain evidence, and interview the officers involved.
4. Once the investigation of the Complaint is completed, the Independent Review Officer will review the Complaint and results of the investigation to determine if there are any violations of Albuquerque Police Department Standard Operating Procedures. Standard Operating Procedures are the Police Department's rules regulating police and employee actions and conduct.
5. The Independent Review Officer will draft a letter to the person who filed the Complaint indicting her conclusions and findings.
6. The Albuquerque Police Department supervisors, including the Chief of Police, will review the Complaint and the Independent Review Officer's findings and conclusions.
7. After the Chief of Police has reviewed the Independent Review Officer's findings, the Police Oversight Commission (POC) will also review the findings and conclusions. The Police Oversight Commission may accept, reject or modify the findings and conclusions.
8. Once the Police Oversight Commission completes its review of the findings and conclusions, the Independent Review Officer will mail a letter containing the findings and conclusions to the person who filed the Complaint.
9. The person who filed the Complainant may appeal the findings and conclusions to the Police Oversight Commission.
10. The Chief of Police has sole authority to impose discipline to an Albuquerque Police Department employee for violations of the Albuquerque Police Department Standard Operating Procedures. The Police Oversight Commission does not impose discipline.
11. The Independent Review Office does not conduct criminal investigations.
12. Whenever possible the Independent Review Office will seek to mediate a Complaint to best address the concerns contained in the Complaint.

Report a Job Well Done

You may let the Police Oversight Commission and the Chief of Police know about a good job performed by an Albuquerque Police Department officer or employee by completing an on-line Job Well Done Report.

Television Coverage of the Police Oversight Commission Meeting

Under City law, the monthly meeting of the Police Oversight Commission is video recorded and shown on GovTV, the local government television channel for Albuquerque and Bernalillo County.  GovTV provides live coverage of the Police Oversight Commission meeting during its scheduled meeting time.   GovTV's website also provides a link to view  a copy of the most recent Police Oversight Commission Meeting.

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