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Grievance Procedure

Information about the Grievance Procedure to address discrimination complaints through the City of Albuquerque.

This Grievance Procedure is established to meet the requirements of federal , state and local laws and regulations which prohibit discrimination on the basis of race color national origin religion, ancestry, disability, age, sex, spousal affiliation, gender identity or sexual  orientation in the administration of programs or activities.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of these protected categories  in the provision of services, activities, programs, or benefits by the City of Albuquerque. The City of Albuquerque's Personnel Policy governs employment-related complaints of discrimination for city employees. For all other complaints, there is an informal and formal process.

Informal Complaint Process

The Office of Diversity and Human Rights and ADA Coordinator make every attempt to help resolve citizen concerns by making sure complaints are directed to the correct city department. The informal inquiry/complaint should be made to the Director of the Office of Diversity and Human Rights, ADA Coordinator. View ODHR/ADA contact information.

Inquiries/complaints can be made via email, phone call or any other mechanism available to the complainant upon request.

At a minimum please provide contact information, date of incident, and a description of the problem.

Formal Complaint Process

If you feel the complaint has not been resolved through the informal process, a formal complaint may be filed. The formal complaint should be in writing or any other accessible medium and contain: contact information, a brief summary of the issue and how the informal complaint has not adequately resolved your concern.

The formal complaint should be submitted by the grievant and/or his/her representative as soon as possible but no later than 45 calendar days after the alleged violation or 10 days after the informal resolution has been closed.

Within 15 calendar days after receipt of the complaint, the  Director of the Office of Diversity and Human Rights or ADA Coordinator  or their designee will contact the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the meeting, the Director of the Office of Diversity and Human Rights or ADA Coordinator  or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Albuquerque and offer options for substantive resolution of the complaint.

If the response by the Director of the Office of Diversity and Human Rights or ADA Coordinator  or their designee does not satisfactorily resolve the issue, the complainant and/or his/her representative may appeal the decision within 15 calendar days after receipt of the response to the City of Albuquerque’s Chief Administrative Officer or their designee. Within 15 calendar days after receipt of the appeal, the City of Albuquerque Chief Administrative Officer or designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City of Albuquerque Chief Administrative Officer or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Director of the Office of Diversity and Human Rights or ADA Coordinator  or their designee, appeals to the Chief Administrative Officer or designee, and responses from these two offices will be retained by the City of Albuquerque for at least one year.