Welcome to the City of Albuquerque

Information Technology Services Division

Information about the City of Albuquerque's Information Technology Services Division.

Help Desk

For technical assistance or to request service, please call ITSD Help Desk: (505) 768-2930

Strategic Documents

View strategic documents guiding innovation at the City of Albuquerque's Information Technology Services Division.

Strategic Plans

  • City of Albuquerque Fiscal Year 2014 Master Information Technology Plan
  • City of Albuquerque Strategy Playbook (EA) - 2012
  • Intergovernmental Collaborations

    Governance Committees

    The following committees review purchases, approve projects, and establish the overall strategy and direction for information systems:

    • Technical Review Committee (TRC) - this committee does the initial review and approval of all projects and purchases over $500
    • Information Services Committee (ISC) - this committee is charged with establishing the overall information systems policy plus the review and approval of all large projects and purchases over $25,000

    Policies, Standards & Procedures

    A number of policies, standards and procedures guide the Information Technology Services Division. They cover topics ranging from the design of this website, to hardware and software choices, to security precautions.

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