Welcome to the City of Albuquerque

Frequently Asked Questions

BioPark General Information

  1. Hours
  2. Tickets
  3. Reciprocal program with other institutions
  4. Children's admission
  5. Length of visit
  6. Rules and Regulations
  7. Items allowed at the BioPark
  8. Wheels at the BioPark
  9. Strollers and Wheelchairs
  10. Pets and Service Animals
  11. Lost and Found
  12. Photography
  13. Gift certificates
  14. Parking
  15. Fundraisers and donations
  16. Pet Donations
  17. Wireless Internet Access

Aquarium

  1. Aquarium Restaurant
  2. Aquarium/Botanic Garden Gift Shop

Botanic Garden

  1. Summer Nights Concert Series
  2. River of Lights
  3. PNM Butterfly Pavilion
  4. Aquarium/Botanic Garden Gift Shop

Zoo

  1. Petting zoo
  2. Feeding times and activities
  3. Animal Encounters Show
  4. Camel rides
  5. Zoo Train information and schedules.
  6. Restaurants
  7. Zoo Gift Shop
  8. Zoo Music Concert Series
  9. Run for the Zoo/Mother’s Day Concert/Zoo Boo

Tingley Beach

  1. Location
  2. Hours
  3. Parking
  4. Hosting an event
  5. Fishing
  6. ADA (Americans with Disabilities Act) accessibility
  7. Tingley Beach Train Rides
  8. Barbecues
  9. Buying a fishing license
  10. Contact Information

School Field Trips and Group Discounts

  1. Discounts for school groups
  2. Discounts for non-school groups
  3. Rules
  4. Birthday Parties and Events
  5. Summer discounts and offers
  6. Bus Parking

Feedback

  1. Comments, suggestions or complaints
  2. Gifts and Donations

Educational Programs and Outreach

  1. What kind of educational programs and resources are offered at the BioPark?

Weddings and Reservations

  1. Renting the Zoo or Aquarium/Botanic Garden
  2. Weddings
  3. Birthday Parties
  4. Fundraisers

Memberships and Volunteering

  1. Membership
  2. Passes for Adoptive Families
  3. Volunteering

 

BioPark General Information

1. What are the BioPark’s hours?

Aquarium, Botanic Garden and Zoo

Open every day except January 1, Thanksgiving Day, and December 25.

Ticket booths close one half-hour before closing.

Winter Hours

9 a.m. to 5 p.m. daily

Summer Hours

Memorial Day - Labor Day

  • 9 a.m. to 5 p.m. weekdays
  • 9 a.m. to 6 p.m. weekends
  • Also open until 6 p.m. on Memorial Day, July 4 and Labor Day.

Please note: Occasionally, the BioPark closes early for special events.

Tingley Beach

Open every day from sunrise to sunset. Tingley Station hours vary seasonally.

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2. How much does it cost to get into the BioPark (Zoo/Aquarium/Botanic Garden) and what methods of payment are accepted?

Ticket prices range from $4-20. Children under 3 are free.

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3. Does the Zoo have a reciprocal agreements with other institutions?

Yes, members of certain institutions may be eligible for half-price admission. These institutions also offer discounts to New Mexico BioPark Society members; however because participation in this program is voluntary, it is recommended that members contact the institution prior to visiting. View the Reciprocal List

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4. Can children visit the BioPark without an adult?

Children 12 and younger must be accompanied by an adult.

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5. How long does it take to see the Zoo/Aquarium/Botanic Garden?

Allow about 2 – 3 hours to see all exhibits at the zoo – total walking distance is 2 ¼ miles.
It also takes about 2 – 3 hours to walk through the 1 ½ miles of the Aquarium and Botanic Garden.

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6. Are there specific rules that I should know about when I visit?

  • Smoking is not permitted on any BioPark property.
  • For the safety of the animals and the preservation of plant life do not throw any items, including coins, food or ice, into the exhibit areas. Coins can kill an animal that eats them.
  • Do not tap or pound on glass, chase birds, or otherwise harass animals.
  • Do not pick flowers, disturb plant life or allow your children or companions to do so.
  • Do not remove animal material (including feathers) - prohibited by Federal law.
  • Please keep voices low. Shouts and screams disturb animals and other visitors.
  • Do not climb on rocks, trees, other landscaping or artwork.
  • Do not bring glass containers, pets, alcohol, pinatas, weapons of any kind, toys, sports equipment, beverage lids, straws, radios, CD players, gas or charcoal grills.
  • Bicycles, skate boards, roller and in-line skates--including shoes with rollers embedded in the heels (Heelys)--are not permitted on BioPark grounds.

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7. What can I bring to the BioPark?

  • A cooler, food (cannot be catered), umbrella, chairs or blankets to sit on.
  • See Question 6 above for prohibited items.

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8. May I wear Heelys or in-line skates, or bring a skate board or bicycle on-site?

No. Heelys, skates, in-line skates, bicycles and skate boards may not be brought onto BioPark grounds.

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9. Are strollers and wheelchairs available at the Zoo/Aquarium/Botanic Garden?

Carry-all wagons can be rented for $5, two-seated wagons are available for $7.

Wheelchairs are available at the Jungle Wheels shop at the Zoo or the Shark Reef Cafe on the main plaza at the Aquarium for $7 for an all-day rental. Wheelchairs are available on a very limited basis, first-come, first-served. To ensure your comfort during your visit, we strongly recommend that you bring your own wheelchair. It is possible to reserve a wheelchair by contacting us at least three days in advance.

Wheelchairs are traditional models. The BioPark does not have electric wheelchairs or carts available for rental.

For more information, please call (505) 764-6206 for a Zoo visit or (505) 848-7182 for an Aquarium/Garden visit.

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10. Can I bring pets or other animals to the BioPark?

  • No pets are allowed on Zoo and Botanic Garden grounds or inside the aquarium. Kennels are available. Inquire with a receptionist.
  • Service animals are permitted in public areas of all BioPark facilities.
  • Pets are welcome at Tingley Beach and must be leashed.

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11. Where is the Lost and Found at the BioPark?

Ask at the Security or Administration offices near the entrance to the Zoo or Aquarium/Garden.  Lost and found items may also be reported through the Citizen Call Center at 311 locally or (505) 768-2000.

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12. Can I take photos at the BioPark?

Visitors may take photos for personal, non-commercial use. For commercial use, professional photographers must obtain a photo permit.  For more information, please visit the BioPark's photography page, call (505) 848-7115 or email [email protected].

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13. Can I get gift certificates for the BioPark?

Yes. Gift certificates for BioPark admission tickets are sold at the Zoo and Aquarium/Garden ticket booths.

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14 . Does it cost to park at the BioPark? Where do buses park?

Parking is free.

Buses visiting the Aquarium-Garden should park at the West lot at the intersection of Central Avenue and Tingley Drive. (Drivers may not drop-off or pick-up at the roundabout in the Aquarium-Garden main lot as it creates a hazard for pedestrians.)

At the Zoo, buses should park in the designated area of the main lot or the parking lot across the street at Tingley Park.

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15. Can the BioPark donate admission tickets for fundraisers, raffles or auctions?

No. As a facility owned and operated by the City of Albuquerque, the BioPark is prohibited by law from making donations of any kind.

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16. Does the BioPark accept pet donations?

Due to limited space and resources, the ABQ BioPark does not accept donations of unwanted pet reptiles, amphibians, birds or mammals.  Fish and plant donations will be considered on an individual basis.

Pets may be listed in newspapers, Craigslist, pet shop bulletin boards and other classified venues.  Contact The New Mexico Herpetological Society at (505) 515-8736 for help placing reptiles and amphibians in a rescue facility.  Contact Wildlife Rescue at (505) 344-2500 for native animals.

Please remember that releasing pets to the wild, including those native to New Mexico, is a violation of state law, and released pets are unlikely to survive.

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17. Is there wireless access to the Internet?

Yes. Wireless access to the Internet is provided at the Aquarium and Botanic Garden. Most devices can access the network from the main plaza, the Garden's Festival Green and the Shark Reef Cafe.

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Aquarium

1. Is there a restaurant at the Aquarium?

Yes. The Shark Reef Café is open 9 a.m. to 5 p.m. seven days a week and is accessible without paying admission fees. It is not a seafood restaurant.

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2. Can I visit just the gift shop at the Aquarium?

Yes. Both the Aquarium and Garden gift shops are located outside the admission gates. The Aquarium Gift Shop phone number is (505) 848-7188 and the Garden Gift Shop phone number is (505) 848-7187.

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Botanic Garden

1. I need information about summer concerts at the Botanic Garden.

Learn more about this season's Summer Night Concert Series at the Botanic Garden, Thursdays during the summer. Doors open at 6 pm, concert is from 7 - 9 p.m. Tickets may be purchased online or in person at the Botanic Garden in advance or on the night of the concert.

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2. I have questions about the River of Lights.

Visit our River of Lights web page to find out details for this year's display.

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3. When is the PNM Butterfly Pavilion open?

Learn all about the PNM Butterfly Pavilion.

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4. Can I visit just the gift shop at the Botanic Garden?
Yes. Both the Aquarium and Garden gift shops are located outside the admission gates. The Aquarium Gift Shop phone number is (505) 848-7188 and the Garden Gift Shop phone number is (505) 848-7187.

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Zoo

1. Is there a petting zoo at the zoo?
No, but visitors have several opportunities to interact with animals during feeding times and activities. You can also visit the cow, sheep, goats, pigs and horses at the Heritage Farm in the Botanic Garden.

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2. What are feeding times and activities for animals at the zoo?

See Daily Activities and Feeding Times for more information on seasonal activities.

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3. When is the animal show?

The Animal Encounters show begins in early spring and runs through mid-autumn. Shows will take place at the Nature Theater near the Cottonwood Café. Visit the Animal Encounters page to view dates and times.

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4. Camel Ride Schedule.

Camel rides are no longer offered at the Zoo.

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5. How do I find out about the Zoo Train?

Visit this page to learn all about the train at the Zoo.

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6. Are there restaurants at the Zoo?

All zoo food services are located inside the zoo. The Cottonwood Café located near the band shell serves sandwiches, Mexican food, ice cream and snacks and is open daily from 9 a.m. to 5 p.m. Other food services are available seasonally.

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7. Can I visit just the gift shop at the Zoo?

Yes. You will be issued a temporary pass for twenty minutes and must leave your drivers’ license with the cashier. If you stay longer, you will be charged the standard admission fee ($10 adult, $4.50 children). Call for more information (505) 764-6218.

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8. I need information about summer concerts at the Zoo.

Zoo Music concerts happen Friday evenings during the summer. Doors open at 6 p.m. and the concert is from 7:30 - 9:30 p.m. Tickets may be purchased online or in person at from a Zoo or Aquarium/Garden cashier in advance or on the night of the concert.

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9. I have questions about the Run for the Zoo/Mother’s Day Concert/Zoo Boo.

These are all annual events.

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Tingley Beach

1. Where is Tingley Beach?

Tingley Beach is located at 1800 Tingley Drive, just south of Central Avenue.

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2. What are the hours at Tingley Beach?

  • Lakes, public restrooms and trails are open every day of the year. Hours are sunrise to sunset daily and access is free.
  • The Tingley Beach Cafe is open seasonally.
  • Pets are welcome but must be leashed and curbed (waste cleaned up).
  • For the safety of all visitors, no swimming, alcohol or weapons are permitted.

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3. Parking

Parking can be accessed from Tingley Drive via gated entrances north and south of the  station. There are two parking lots, one just north of the train station, and one between the Central and South ponds. Parallel parking is permitted along the gravel road that runs on the west side of the ponds. Please do not park on the cement walkways or the landscaping.

Parking is not permitted along the ditch road to the west of Tingley Drive. This is a maintenance road for the Middle Rio Grande Conservancy District.

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4. Can I have an event at Tingley Beach?

Tingley Beach is free to the public on a first-come, first-served basis. It cannot be reserved. Groups may not have outside catering, but may bring in their own food.  For additional information, please contact us through 311 locally or (505) 768-2000.

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5. Where and how can I fish at Tingley Beach?

Tingley Beach has three fishing ponds. Click on the links for more details about each pond.

 

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4. Is Tingley Beach ADA (Americans with Disabilities Act) accessible?

  • There is an accessible ramp at the Children's Pond for children with mobile disabilities. Adults with a mobile disability accompanying children who are fishing may find it easiest to assist their children by fishing off the wooden dock at the Children's Pond.
  • A wheelchair accessible ramp is available at the Central Pond in front of the Train Station. Preference is given to adults and children fishing with mobile disabilities.
  • The Model Boat Pond is accessible by a ramp to the water's edge.


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5. Tingley Beach Station

You can watch the Rio Line train from the Tingley Station; however, the train does not stop at Tingley Beach.

To ride the Rio Line train, purchase a combo ticket and hop on at the Botanic Garden/Aquarium or Zoo train stations.  Find out more about trains.

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6. Can I bring a grill and barbecue at Tingley Beach?

Grilling is sometimes allowed at Tingley Beach.  Charcoal grills are available near many of the picnic tables around Tingley.  Grills may be closed during fire season--please check the Tingley website for current restrictions.

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7. Can I buy a fishing license at the Tingley Beach shop?

No.  Fishing licenses are not available at the shop.

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8. What is the phone number for the Tingley Beach Cafe?

The cafe's number is (505) 248-8524.

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School Field Trips and Group Scheduling

1. Are there discounts for large groups at the BioPark?

Group rates are offered for school groups during the school year and recreation groups during the summer.  Groups must make a reservation two weeks in advance. See School Field Trips or Recreation Group Visits or call (505) 764-6272 for more information.

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2. Can I get a discount for my scout group, senior or community center group, church group or after-school group?

Sometimes.  See Recreation Group Visits for details.

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3. I want to have a birthday party or other special event at the BioPark. Can I get a group admission discount?

Sometimes. Go to Facility Rentals for more information on holding an event at the BioPark. You can also find information about available discounts on our ticketing page.

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5. Are there special bus parking areas at the Aquarium-Garden and Zoo?

Yes. At the Aquarium-Garden, buses should park at the West lot at the intersection of Central and Tingley Drive. (Drivers may not drop-off or pick-up at the roundabout in the main Aquarium/Garden lot as it creates a hazard for pedestrians and causes traffic jams.)

At the Zoo, buses should park in the designated area of the main lot.

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Feedback - Comments, Suggestions and Complaints

1. Where can I make a comment, suggestion or complaint about the BioPark?
Forms are available in at the Administrative Offices at the Zoo and Aquarium/Garden.  Each item is reviewed by the BioPark director.  You can also email us at [email protected] or call 311 locally or (505) 768-2000.

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2. I would like to make a gift or donation to the BioPark.

We gratefully accept donations and gifts to the Aquarium, Botanic Garden, Zoo and Tingley Beach.  Read more about supporting the BioPark.

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Education

1. What kind of educational programs and resources are offered at the BioPark?

For Families:

Camps: During Albuquerque Public Schools spring and summer breaks, we offer a variety of day camps targeted to different age groups. Most camps are a week long, but some are a half-day or full-day long.

Preschool Program:

Evening Programs (Download activity packets for use during your visit):

For Teachers:

  • Classroom Programs: Bring your class to the BioPark, or let us bring the BioPark to you. Choose from a variety of programs to be led by BioPark staff or volunteers. Schedule at least six weeks in advance.
  • Download Activity Packets to use during your visit to the BioPark.
  • Group Rate: To get the special group rate, school field trip visits must be scheduled two weeks in advance.  Contact (505) 764-6272 or submit a request for BioPark Reservations online.
  • Guided tours can be requested for school groups with at least six weeks advance notice and only AFTER you have scheduled your school group reservation.
  • BioVan: Albuquerque teachers can schedule the BioVan, a traveling exhibit about the path of the Rio Grande from its headwaters to mouth. Program includes live animals and plants, a performance artist, curriculum materials, a teachers’ toolbox and a pre-visit workshop.
  • Zoo-to-You Van: Teachers statewide can schedule a visit from the Zoo-to-You van. BioPark staff and volunteers will bring presentations that  include slides, biofacts and live animals like birds, reptiles and mammals. Call Zoo Education at (505) 764-6214 at least six weeks in advance to schedule.

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Reservations for Weddings and Other Events

1. Can I rent the Zoo or Aquarium/Botanic Garden for an event?

Yes, the facilities are available for rental in the evenings from May to September. See Facility Rentals for details and pricing. To inquire about reserving the facilities, call 311 locally or 505-768-2000.

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2. I need more information about scheduling my wedding at the BioPark.

Wedding ceremonies may be booked at the Botanic Garden, Zoo or Aquarium. For rental fees, policies and venue descriptions, go to Weddings. To inquire about reserving the facilities for a wedding, call 311 locally or 505-768-2000. Reservations can be made starting 11 months prior to the date.

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3. Can I have a birthday party at the BioPark?

Yes, the Zoo, Aquarium, Botanic Garden and Tingley Beach are great places for birthday celebrations!  Read more about options for birthday parties here.

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4. Can I hold a fundraiser at the BioPark?

Outside fundraisers are not allowed at the BioPark.  If you would like more information, please submit a written proposal to the BioPark Director, 903 10th St SW, Albuquerque, NM 87102 or through [email protected].

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Memberships and Volunteering

1. How can I get a membership to the BioPark and what are the benefits?

The New Mexico BioPark Society is the support organization for the BioPark. Membership includes unlimited general admission to the Aquarium, Botanic Garden and Zoo during regular business hours. There are several levels of membership to fit your family's size and needs.

The quickest way to start your membership is to buy one at a ticket booth at the Zoo or Aquarium.  For more information, visit the New Mexico BioPark Society or call (505) 764-6280.

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2. Do you offer passes for adoptive families?

City Councilors Ken Sanchez and Don Harris sponsored a resolution in June 2013 to allocate thirty thousand dollars for one hundred and fifty annual BioPark and EXPLORA passes for families that have adopted children in Bernalillo County. Please contact the office of Councilor Sanchez (768-3183) or Councilor Harris (768-3123) for details.

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3. I want to volunteer at the Zoo/Aquarium/Botanic Garden.

There are numerous volunteer opportunities at the BioPark. Visit our Volunteering Page for job descriptions, application forms and training dates.

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