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City of Albuquerque Launches Online 311 Customer Survey

Innovative 311 customer survey aims to improve services & increase inclusivity.

April 16, 2019

The City of Albuquerque’s 311 Community Contact Center is expanding the community’s ability to give feedback by conducting its annual customer survey online for the first time. The survey, which is conducted every spring, has historically been mailed to a small number of residents who used 311 in the previous year. This year, the survey will be open to everyone, allowing both users and non-users to share their ideas for making the City’s front door more open, accessible, and accountable to the community.

“We are excited about making the survey more accessible and are looking forward to the feedback we receive from the community,” 311 Division Manager Carrie Prothero said. “The data collected will help guide us in making improvements that people would like to see implemented.”

The public is invited to provide feedback about their experiences using 311 services via the Online Customer Survey at now through mid-May.

ABQ311 is the Community Contact Center for the City of Albuquerque and processes approximately 1.16 million interactions per year over the phone, Albuquerque 311 Alexa Skill, One Albuquerque mobile application, and City of Albuquerque website.