Welcome to the City of Albuquerque

Dialing 311

For emergencies, please call 911. For non-emergency police calls, please telephone (505) 242-COPS.

Diall 311 for all non-emergency City of Albuquerque inquiries and services.

The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.

 

311 provides information and takes service requests.

Hours

Monday through Saturday - 6 a.m. to 9 p.m.

Sunday - 9 a.m to 6 p.m. (Animal welfare calls and fixed bus times)

Bus Schedules

Bus times are also available online.

No more run-around. No more voicemail.

Costs

There is no charge for 311 service from landlines.

Cellular service providers may charge airtime fees.

311 Service Examples

  • Call 311 for locations, hours, and offerings of City of Albuquerque services.
  • Call 311 for information about City-sponsored events.
  • Call 311 to report abandoned cars, potholes, graffiti, weeds, unsafe City drivers and more.

What to Expect from 311

  • Personal service — People actually answer the phone.
  • Timely service — 80 percent of calls are answered within six rings.
  • Accurate service — Call takers have access to City information.
  • Efficient service — 75 percent of all calls are handled without referral to another City office.
  • Accountable service — Calls are monitored and tracked to ensure services are delivered.
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