Dialing 311

The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.

311 provides information and takes service requests.

Hours

Monday through Saturday - 6 a.m. to 9 p.m.

Sunday - 9 a.m to 6 p.m. (Animal welfare calls and fixed bus times)

Bus Schedules

Bus times are also available online.

No more run-around. No more voicemail.

Costs

There is no charge for 311 service from landlines.

Cellular service providers may charge airtime fees.

311 Service Examples

• Call 311 for locations, hours, and offerings of City of Albuquerque services.
• Call 311 for information about City-sponsored events.
• Call 311 to report abandoned cars, potholes, graffiti, weeds, unsafe City drivers and more.

What to Expect from 311

• Personal service — People actually answer the phone.
• Timely service — 80 percent of calls are answered within six rings.
• Accurate service — Call takers have access to City information.
• Efficient service — 75 percent of all calls are handled without referral to another City office.
• Accountable service — Calls are monitored and tracked to ensure services are delivered.